Assistant Front Office Manager at Crescent Hotels

Elevate guest experiences as the Assistant Front Office Manager with Crescent Hotels & Resorts. Champion exceptional service, oversee guest services, and enhance operational efficiency in this essential hospitality role.

As the Assistant Front Office Manager, you will collaborate closely with the Front Office Manager and guest service team. Your responsibilities will include staff training, scheduling, coaching, and performance management for Guest Services, Bell staff, and Night Audit teams. You will play a key role in ensuring guest satisfaction through effective complaint resolution, accommodating special requests, and maintaining compliance with company standards.

Key Responsibilities:

• Manage daily operations alongside the Front Office Manager

• Oversee performance management for guest service teams

• Resolve guest complaints and special requests

• Ensure compliance with operational standards

• Communicate effectively across all shifts

Requirements:

• Previous hospitality management experience required

• Detail-oriented with a strong organizational mindset

• Proven team leadership capabilities

• Dedicated to customer service excellence

• Flexible to work various shifts

Make a meaningful impact on guest experiences and team dynamics at Crescent Hotels & Resorts.
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