Overnight Front Office Supervisor

We invite you to join the world of luxury hospitality at Fairmont Jasper Park Lodge, as our new Overnight Front Office Supervisor. As Overnight Front Office Supervisor, you will provide engaging, sincere, personalized service in order to turn special moments into memories at Fairmont Jasper Park Lodge. Showcase your interpersonal strengths as Front Office Supervisor, where you will lead, train and recognize your team in support of exceptional guest service!

What you will be doing:  

Reporting to the Front Office Manager, responsibilities and essential job functions include but are not limited to the following:

• Consistently offering professional, friendly and engaging service
• Following departmental policies, procedures and service standards
• Ensuring guest inquiries and complaints are handled and appropriate action is taken
• Balancing all room charges including F&B, Health Club, Spa, Golf Course, Concierge and Concessionaires
• Balancing all front office credit card transactions
• Auditing and posting/balancing room & tax
• Reviewing daily rebates for accuracy
• Performing end of day duties for F&B point of sales system and the rooms’ property management system.
• Ensuring all guest billing is accurate for Groups, Tour, FIT’s, & Individuals
• Having a strong knowledge of all groups in house and effectively communicating them to staff
• Having a strong understanding of SAQ Standards for the front office and ensuring all SAQ reports are completed in a timely manner.
• Maintaining full understanding of emergency procedures, including Fire Panel
• Working with all hotel departments to ensure guest bills are accurate upon departure
• Manage guest rooms assignment and blocking
• Support Company and Hotel policies and procedures including promoting and participation in Colleague Engagement Survey (CES), Fairmont Standards which include LQA, and Voice of the Guest (VOG) initiatives
• Adhere to all LQA standards set up for the department
• Adhering to the hotel’s vehicle handling and safety policies while driving hotel and guest vehicles
• Embrace the Fairmont brand promise and luxury in your role and in all your interactions.
• Other duties as assigned

Qualifications:

• Valid Canadian Driver’s Licence
• Strong guest service experience required
• Minimum of 1-year previous proven guest services experience
• Knowledge of Property Management System required
• Experience with a Hotel loyalty program an asset
• Must have the ability to handle a multitude of tasks and guest requests
• Excellent written and verbal communication, interpersonal and leadership skills
• Highly organized, results-oriented with the ability to be flexible and work well under pressure
• Fluency in English
• Ability to work independently and prioritize responsibilities
• Computer proficiency in a Windows environment (Word, Excel, PowerPoint)

Job Perks & Benefits: Join our team and enjoy a range of exclusive colleague perks, including complimentary upgrades, extended stays, discounted stays across Fairmont & Raffles properties, special dining and wellness discounts, and added luxuries to enhance your experience. We believe in taking care of our team, ensuring that your hard work is rewarded with exceptional benefits. In addition,

• Starting rate of pay: $26.38/hour
• Subsidized staff accommodation assistance provided
• One complimentary meal per shift in our staff cafeteria (additional meals can be purchased at a subsidized rate)
• Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
• Access to the Mountain Explorer Travel Program – exclusive room rates for colleagues, which includes 50% off all food & beverage when staying at Fairmont Resorts in Banff, Lake Louise & Whistler (subject to availability)
• Comprehensive wellness platform for employee mental health and wellbeing support
• Discounts while using our resort’s Food & Beverage Outlets, Fitness Centre, and Fairmont Jasper Park Lodge Golf Course
• Automatically added to our resort’s Colleague Lifestyle Program which includes access to staff activities and events
• Opportunity to develop your talent and grow within Fairmont Jasper Park Lodge and over 5,700…