Overnight Front Office Supervisor

Company Description
Experience luxury, adventure, and the great outdoors at Fairmont Jasper Park Lodge; where the stunning Canadian Rockies are your backyard. Take your career to new heights while surrounded by breathtaking landscapes, world-class hospitality, and endless opportunities to explore. This is more than just a job, it’s a chance to live, work, and thrive in a place like no other. Join us and make every day an unforgettable adventure!

Job Description
We invite you to join the world of luxury hospitality at Fairmont Jasper Park Lodge, as our new Overnight Front Office Supervisor. As Overnight Front Office Supervisor, you will provide engaging, sincere, personalized service in order to turn special moments into memories at Fairmont Jasper Park Lodge. Showcase your interpersonal strengths as Front Office Supervisor, where you will lead, train and recognize your team in support of exceptional guest service!

What you will be doing:

Consistently offering professional, friendly and engaging service

Following departmental policies, procedures and service standards

Ensuring guest inquiries and complaints are handled and appropriate action is taken

Balancing all room charges including F&B, Health Club, Spa, Golf Course, Concierge and Concessionaires

Balancing all front office credit card transactions

Auditing and posting/balancing room & tax

Reviewing daily rebates for accuracy

Performing end of day duties for F&B point of sales system and the rooms’ property management system.

Ensuring all guest billing is accurate for Groups, Tour, FIT’s, & Individuals

Having a strong knowledge of all groups in house and effectively communicating them to staff

Having a strong understanding of SAQ Standards for the front office and ensuring all SAQ reports are completed in a timely manner.

Maintaining full understanding of emergency procedures, including Fire Panel

Working with all hotel departments to ensure guest bills are accurate upon departure

Manage guest rooms assignment and blocking

Support Company and Hotel policies and procedures including promoting and participation in Colleague Engagement Survey (CES), Fairmont Standards which include LQA, and Voice of the Guest (VOG) initiatives

Adhere to all LQA standards set up for the department

Adhering to the hotel’s vehicle handling and safety policies while driving hotel and guest vehicles

Embrace the Fairmont brand promise and luxury in your role and in all your interactions.

Other duties as assigned

Qualifications:

Valid Canadian Driver’s Licence

Strong guest service experience required

Minimum of 1-year previous proven guest services experience

Knowledge of Property Management System required

Experience with a Hotel loyalty program an asset

Must have the ability to handle a multitude of tasks and guest requests

Excellent written and verbal communication, interpersonal and leadership skills

Highly organized, results-oriented with the ability to be flexible and work well under pressure

Fluency in English

Ability to work independently and prioritize responsibilities

Computer proficiency in a Windows environment (Word, Excel, PowerPoint)

Job Perks & Benefits:
Join our team and enjoy a range of exclusive colleague perks, including complimentary upgrades, extended stays, discounted stays across Fairmont & Raffles properties, special dining and wellness discounts, and added luxuries to enhance your experience. We believe in taking care of our team, ensuring that your hard work is rewarded with exceptional benefits. In addition,

Starting rate of pay: $26.38/hour

Subsidized staff accommodation assistance provided

One complimentary meal per shift in our staff cafeteria (additional meals can be purchased at a subsidized rate)

Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide

Access to the Mountain Explorer Travel Program – exclusive room rates for colleagues, which includes 50% off all food & beverage when staying at Fairmont Resorts in Banff, Lake Louise & Whistler(subject to availability)

Comprehensive wellness platform for employee mental health and wellbeing support

Discounts while using our resort’s Food & Beverage Outlets, Fitness Centre, and Fairmont Jasper Park Lodge Golf Course

Automatically added to our resort’s Colleague Lifestyle Program which includes access to staff activities and events

Opportunity to develop your talent and grow within Fairmont Jasper Park Lodgeand over 5,700 properties with Accor

We encourage you to let us know if you require any accommodations through the application or recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence:

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