Sales Coordinator

Your Team and Working Environment

Since 1915, Fairmont Hotel Macdonald has effortlessly delivered timeless luxury in the heart of Edmonton. Nestled above the river valley, the hotel’s charm and elegance have earned it recognition as one of the city’s most sought-after locations, as well as the prestigious MICHELIN Key 2025 and Condé Nast Traveler 2025 Readers’ Choice Awards. World‑class service awaits our guest’s every need. Our dedicated team is delighted to assist with a variety of personalized services to ensure guest comfort and convenience are our top priorities.

Edmonton's castle offers award‑winning, locally‑inspired dining, a multi‑level health club facility, unforgettable meetings and events, and fairy‑tale weddings. At Fairmont Hotel Macdonald, our team takes pride in creating memorable experiences for every occasion. With over a century of hospitality excellence and deep community connections, we continue to uphold the high standards of service that have defined the hotel for generations.

Since 1915, Fairmont Hotel Macdonald has effortlessly delivered timeless luxury in the heart of Edmonton. Nestled above the river valley, the hotel’s charm and elegance have earned it recognition as one of the city’s most sought‑after locations, as well as the prestigious MICHELIN Key 2025 and Condé Nast Traveler 2025 Readers’ Choice Awards. World‑class service awaits our guest’s every need. Our dedicated team is delighted to assist with a variety of personalized services to ensure guest comfort and convenience are our top priorities.

Edmonton's castle offers award‑winning, locally‑inspired dining, a multi‑level health club facility, unforgettable meetings and events, and fairy‑tale weddings. At Fairmont Hotel Macdonald, our team takes pride in creating memorable experiences for every occasion. With over a century of hospitality excellence and deep community connections, we continue to uphold the high standards of service that have defined the hotel for generations.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Showcase your outstanding interpersonal skills as a Sales Coordinator, where you will provide organizational and administrative support to the team and memorable service to your guests. We are looking for a detail‑oriented, multi‑tasker that is passionate about hospitality and providing exceptional service.

• Ensure prompt and courteous service is extended to both internal and external clients
• Maintain an orderly work environment
• Have a complete understanding and knowledge of hotel’s services and facilities
• Assist in qualifying leads, and entering bookings into Opera
• Manage and delegate incoming RFP’s through multiple channels
• Assist with preparing proposals and contracts
• Assist with floor plans and BEO’s
• Prepare files for turnover to Catering Service Team
• Respond to clients within one hour and adhere to Fairmont’s standards
• Conduct client site inspections to showcase the Hotel’s guestrooms and meeting space
• Maintain current sales and promotional literature
• Coordinate with other departments within the hotel to ensure distribution of important information
• Attend all sales communication meetings
• Provide administrative duties as required by Sales and Catering Manager(s)
• Assist with preparation and follow‑up of sales trips
• Participate in and prepare for client entertainment activities
• Prepare documentation for ALL Meeting Planner program
• Assist in month‑end reporting
• Other duties as assigned

Your experience and skills include:

• Previous administrative experience required. Hotel experience is an asset
• Computer literate in Microsoft Window applications and or relevant computer applications required
• University/College degree in a related discipline preferred
• Excellent communication skills, both written and verbal required
• Strong interpersonal and problem solving abilities
• Highly responsible & reliable
• Ability to focus attention on guest needs, remaining calm and courteous at all times

Must be legally eligible to work in Canada. The hotel is…