Assistant Manager, Guest Services at Courtyard

Join Courtyard by Marriott Edmonton as an Assistant Front Office Manager and excel in delivering outstanding guest services. Lead your team to achieve high satisfaction levels in this on-site, full-time role.

At the Courtyard by Marriott Edmonton Downtown, your leadership as an Assistant Front Office Manager is essential for maintaining operational efficiency and excellent guest experiences. This position enables you to inspire your associates, manage front office operations, and uphold the highest guest service standards while leveraging guest feedback to drive continuous improvement.

Key Responsibilities:

• Train and develop associates for exceptional guest service

• Create action plans from Guest Satisfaction Survey results

• Collaborate on revenue strategies and operational management

• Manage staff scheduling, onboarding, and performance

• Ensure adherence to safety and corporate policies

Requirements:

• Supervisory experience in hotel guest services

• In-depth knowledge of guest service standards

• Strong analytical skills in guest satisfaction metrics

• Leadership and exceptional communication abilities

• Understanding of financial procedures in hospitality

Make a measurable impact on guest satisfaction and team performance at Courtyard by Marriott Edmonton.
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