Edmonton Guest Service Agent Position

Elevate guest service at Fairmont Hotel Macdonald in Edmonton as a Guest Service Agent. This full-time position focuses on providing a seamless check-in experience and personalized service.

At Fairmont Hotel Macdonald, we pride ourselves on offering timeless luxury and outstanding service. As a Guest Service Agent, you will engage with guests to ensure they feel welcomed and valued throughout their stay. This role emphasizes effective communication and responsive service, particularly for our VIP and loyalty members.

Key Responsibilities:

• Provide warm, efficient service to all guests

• Oversee check-in and check-out according to protocols

• Address and resolve guest issues swiftly

• Prepare for arrivals of VIP and loyalty guests

• Maintain a tidy, organized front desk area

Requirements:

• Previous experience in front desk/reception is favorable

• Must have strong communication skills in English

• Knowledge of hotel management systems a plus

• Available for shifts including weekends and holidays

• Must be eligible to work in Canada

Bring your passion for hospitality to Fairmont Hotel Macdonald, where creating memorable experiences is our mission.
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