Courtyard as Front Office Leader

Position: Join Courtyard as Front Office Leader
Drive operational success as an Assistant Front Office Manager at Courtyard by Marriott Edmonton. Inspire your team and enhance guest satisfaction in this full-time, on-site position.

The Courtyard by Marriott Edmonton Downtown seeks an Assistant Front Office Manager to lead the guest services team effectively. You will ensure high standards of hospitality and oversee day-to-day operations, including team training, scheduling, and managing guest feedback to improve service delivery. This is an opportunity to foster a supportive work environment and champion excellence.

Key Responsibilities:

• Train and support associates to ensure service excellence

• Monitor and analyze guest surveys for actionable insights

• Assist in front office operations and revenue management

• Manage hiring, onboarding, and performance assessments

• Uphold safety compliance and corporate standards

Requirements:

• Previous management experience in hotel front office

• Strong knowledge of guest service and recovery strategies

• Sharp analytical skills for guest satisfaction improvement

• Excellent leadership and organizational skills

• Proficiency in budgeting and HR compliance procedures

Cultivate exceptional guest experiences as a key leader at Courtyard by Marriott Edmonton.
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