Guest Service Agent

Position: Guest Service Agent (Full Time)
Your Team and Working Environment
Since 1915, Fairmont Hotel Macdonald has effortlessly delivered timeless luxury in the heart of Edmonton. Nestled above the river valley, the hotel’s charm and elegance have earned it recognition as one of the city’s most sought-after locations, as well as the prestigious MICHELIN Key 2025 and Condé Nast Traveler 2025 Readers’ Choice Awards. World-class service awaits our guest’s every need. Our dedicated team is delighted to assist with a variety of personalized services to ensure guest comfort and convenience are our top priorities.

Edmonton's castle offers award-winning, locally-inspired dining, a multi-level health club facility, unforgettable meetings and events, and fairy-tale weddings. At Fairmont Hotel Macdonald, our team takes pride in creating memorable experiences for every occasion. With over a century of hospitality excellence and deep community connections, we continue to uphold the high standards of service that have defined the hotel for generations.

Company Description
Your Team and Working Environment
Since 1915, Fairmont Hotel Macdonald has effortlessly delivered timeless luxury in the heart of Edmonton. Nestled above the river valley, the hotel’s charm and elegance have earned it recognition as one of the city’s most sought-after locations, as well as the prestigious MICHELIN Key 2025 and Condé Nast Traveler 2025 Readers’ Choice Awards. World-class service awaits our guest’s every need. Our dedicated team is delighted to assist with a variety of personalized services to ensure guest comfort and convenience are our top priorities.

Edmonton's castle offers award-winning, locally-inspired dining, a multi-level health club facility, unforgettable meetings and events, and fairy-tale weddings. At Fairmont Hotel Macdonald, our team takes pride in creating memorable experiences for every occasion. With over a century of hospitality excellence and deep community connections, we continue to uphold the high standards of service that have defined the hotel for generations.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Job Description
Guest Service Agent (Full Time)
First impressions are everything! As a Guest Service Agent, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us.

What You Will Be Doing

Provide effective, efficient service in a friendly manner

Check in and out hotel guests according to standards and policies

Ensure the highest level of guest satisfaction by addressing concerns promptly

Review and prepare for VIP and ALL loyalty members arrivals to ensure a flawless check-in experience

Keep front desk stocked, organized, tidied, and sanitized

Maintain a professional, neat and well-groomed appearance adhering to Hotel grooming standards

Other responsibilities connected with Front Office may be required

Physical Aspects of Position (include but are not limited to):

Constant standing and walking throughout shift.

Frequent lifting and carrying up to 30 lbs.

Occasional kneeling, pushing, pulling, lifting.

Occasional ascending or descending ladders, stairs, and ramps.

Qualifications
Your experience and skills include:

Previous front desk/reception experience a strong asset

Must have effective communication skills

Knowledge of Microsoft Windows XP an asset

Knowledge of Micros PMS/Opera an asset

Must have a good command of the English language

Hotel/Hospitality degree or diploma an asset

Available for shift work including weekends and holidays

Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining work authorization documents.

Additional Information
Wh…