Fairmont Jasper Park Lodge Reservations Specialist

Explore the luxury of hospitality as a Reservations Specialist at Fairmont Jasper Park Lodge. Engage with guests in stunning mountain surroundings while managing their bookings and ensuring satisfaction.

As a key player in our reservations team, you will be responsible for accurate data entry and effective communication with guests via various channels. This role allows you to enhance guest experiences while contributing to the hotel’s revenue through upselling room types. Your proactive approach to handling inquiries and promoting hotel features will help create memorable stays for our guests.

Key Responsibilities:

• Welcome guest inquiries and handle reservations professionally

• Ensure timely and accurate booking confirmations

• Collaborate with Fairmont Global Reservations Centre staff

• Manage hotel inventory and promote upselling initiatives

• Maintain meticulous reservation records in the hotel systems

Requirements:

• Minimum 1 year in front office or reservations roles

• Exceptional communication skills and telephone etiquette

• Competency in typing at least 40 words per minute

• Familiarity with Microsoft Office and Opera Systems

• Reliable, flexible, and able to work under pressure

Become part of the Fairmont family and enhance our guests' experiences in the breathtaking setting of Jasper Park Lodge.