Banquet Supervisor

About The Derrick Golf and Winter Club

The Derrick Golf and Winter Club is Edmonton's most complete family-oriented private club. Members of all ages and abilities enjoy golf, tennis, swimming, racquet sports, and a wide range of athletic and social activities year-round, all within a friendly, safe, and first-class environment.

We are currently seeking a dedicated and experienced Banquet Supervisor to join our dynamic team.

Reporting to the Banquet Manager, the Banquet Supervisor will liaise with the Banquet Manager, Catering Manager, and other F&B Management to ensure open lines of communication to execute all Banquets and Events to the highest Standard. Responsibilities and essential job functions include but are not limited to the following:

• Assist the Banquets Manager and other supervisors with the overall operations of events and functions at the Club.
• Provide excellent customer service to members and their guests.
• Assist with promoting and maintaining a positive team environment.
• Assist with resolving issues with members.
• Staying up to date with the latest industry best practices standards based off the legislative and government mandated policy changes including hospitality, catering and sales
• Ensure all staff are up to date on changes to legislative or policy changes.
• Assist all staff to ensure they are adhering to all policies and procedures designated by the club.
• Member and guest satisfaction
• Service in a timely and professional manner
• Follow all policies, procedures, and safety guidelines outlined by the Club.
• Ensure the proper handling and cleaning of equipment, glass, China, and silverware.
• Ensure immediate communication of special requests or concerns made by members and their guests to direct supervisor.
• Follow all opening and closing procedures to ensure areas are secured.
• Prepare cocktails, pour wine and beer for guests.
• Serve food and beverage and take payment as required.
• Check guest identification if they appear under the age of 25.
• Other duties as required.

• Solid written and verbal communication skills
• A passion for process improvement, great problem-solving, and decision-making abilities
• Solid manager of people with a track record of building effective relationships
• Superior customer service and multi-tasking skills
• Proficient with computers
• Ability to build effective teams, inspire others to go above and beyond and provide coaching where needed.

• 3 or more years' relevant working experience
• Strong knowledge of contracts, catering, and sales
• Proserve

• Able to work under pressure in a fast-paced work environment.
• Working directly with a diverse team of servers, chefs, and managers
• Ability to work a flexible work schedule including weekends, evenings, and some holidays.
• Standing or walking for a long period of time
• Moving and setting tables for the events

• Staff meal allowance
• Staff discounts
• Competitive wages
• Comprehensive Benefits package
• Training & Development
• Pro Shop Discounts
• Diverse and Welcoming Work Culture

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