Guest Services Agent - Winter

Job Board / Guest Services Agent
- Winter 2027

Guest Services Agent
- Winter 2027

1 Tyaughton Lake Road, Gold Bridge, British Columbia, Canada, V0K 1P0

full-time . October 5, 2026

Work for one of Canada’s most unique destinations and check off a bucket list job. At Tyax Lodge we guide our guests through unparalleled winter and summer experiences. Immerse into a world class lodging experience and outdoor adventures, exploring seasonal or long-term employment opportunities with a family size company highly committed to putting its employees first. Join a team of professional individuals with a passion for providing exceptional guest experiences and an enthusiasm for outdoor recreation.

• Subsidized, modern shared townhouse-style accommodation with beautiful mountain views.
• Complimentary transfers at the start and end of season
• Three meals per day served in employee cafeteria
• Employee use of our spa facilities and a 24-hour access to our full gym, based on availability
• Free use of our ice skates, cross-country skis and snow shoes.
• Discounts on branded outdoor clothing:
  Arcteryx, Icebreaker and more
• Ability to experience Heli skiing
• Be part of a fun and welcoming diverse team from all over the world
• Put money aside for your travel plans and at the same time experience the amazing Canadian wilderness

• Exceed guest expectations by providing personalised, efficient and courteous guest service
• Show dedication to making every guest feel welcome in our surroundings
• Handle all requests and complaints in a timely manner and appropriately
• Work closely with other departments to ensure a smooth operation through preparation and follow-up
• Keep immediate supervisor promptly and fully inform of all issues or unusual matters of significance
• Provide in-depth knowledge of room locations, features, rates, packages, property offerings and activities in the area
• Act as a point-of-contact person to all guests and staff inquiries
• Reservation duties include handling of phone calls, emails, and online reservations and inquiries, making/changing/cancellation of reservations
• Perform check-ins, check-outs
• Processing of payments and processing of night audit, ensuring accuracy of all guest folios
• Perform group check-ins and informational speeches for helicopter group arrivals, weddings and events, assist with event administration and set-up
• Ensuring all waivers of liability are signed and filed under each guest’s profile
• Administration of watercrafts and fat bike rentals and winter ski equipment
• Booking of local activities for guests, spa treatments, and more, acting as our guest’s concierge
• Daily gift shop operations: processing sales, restocking items as needed, communicating inventory needs to the supervisor
• Report all concerns related to Maintenance, Health and Safety, Security or Suspicious circumstances (including smells/sights and sound) immediately to your immediate supervisor
• Conduct room inspections of guest rooms before check-in and during the winter evening turndown service
• Perform and assist with breakfast serving duties when needed
• Ensuring cleanliness in and around the workplace
• Operate according to policies, procedures and quality standards established by the company
• Other duties and projects as assigned by the Guest Services & Spa Supervisor

• Post-Secondary diploma
• 1-2 years of previous front desk or guest services experience
• Experience in property management systems, POS and switchboard is an asset
• Comfortable taking phone calls
• Must possess excellent communications, interpersonal, organizational and customer service skills
• Must be a team player with friendly personality and excellent personal presentation
• Responsible and dependable
• Must have outstanding attention to detail and the ability to multitask
• Computer literate in Microsoft Office programs or Google documents
• Must be flexible in regards to scheduling and working shifts
• Must be willing to live and work in a remote setting

Visa Requirements:
Must be legally eligible to work in Canada

$19.50 - $19.50 per hour