Hotel Night Auditor Guest Services

Deliver gracious overnight guest service as a Hotel Night Auditor, balancing Front Desk operations, satisfaction, and accurate reporting.

This position performs Front Office duties while running daily shifts and Night Audit procedures. You will use reports, property management systems, and guest information tracking to support repeat guest recognition. The role also responds to concerns, reviews service feedback, and communicates consistently about Front Office goals.

• Perform Front Office duties and operate department equipment
• Use guest information systems to recognize guest preferences
• Obtain feedback and resolve guest problems professionally
• Review comment cards and guest satisfaction results
• Act as Manager on Duty or Lobby Ambassador

• Guest service experience in Front Desk or Bell Desk
• Previous hotel supervisory experience required
• Knowledge of Resort facilities and local attractions
• Dynamic, outgoing personality with strong communication
• Availability for late nights, weekends, holidays, and shift work

Bring professional communication, guest recognition, and Front Office experience to consistent overnight service and satisfaction.