Operations Manager Education and Quality

Your Opportunity:

The Manager, Education & Quality for Edmonton plays a critical leadership role within the Assisted Living Alberta (ALA), providing strategic direction, operational oversight, & professional guidance to the Education & Quality teams within Business Support & Quality. This position is central to ensuring consistent, high quality educational support, clinical orientation, & quality improvement initiatives for frontline clinicians across all ALA programs.

As a key operational leader, the Manager:
Oversees a team of educators & quality consultants who deliver essential clinical education, coaching, & quality assurance activities in leading the development, implementation, & evaluation of educational resources that support frontline staff competency, professional growth, & adherence to mandated standards. Ensures all educational content & quality processes reflect current provincial requirements, including Continuing Care Health Service Standards, clinical policies & procedures, audit findings, & accreditation expectations.

Provides expert support to educators in designing evidence informed learning materials & ensures educational initiatives align with organizational priorities, regulatory obligations, & best practice guidelines. Supports operational & service delivery changes by coordinating related educational strategies, guiding quality improvement approaches, & leading associated data collection & reporting. Works collaboratively with operational leaders, interdisciplinary teams, & key stakeholders to foster a culture of learning, excellence, & continuous improvement across the Edmonton region.

This is an exceptional opportunity for a leader who demonstrates excellence in people development, clinical practice advancement, and quality improvement.

Description:

Resource Management:
Manages the day-to-day operations of professional staff at the operations level monitoring the dynamic workload challenges and its effect on budget. Coordination and Communication:
Promotes internal and external partnerships enhancing effective communication related to areas of responsibility. Staff Development:
Fosters an atmosphere conducive to encouraging and meeting staff development needs and student learning experiences. Attendance and Performance Management:
Monitors and documents staff attendance and performance. Provides immediate and constructive feedback while working with the staff to facilitate ongoing quality performance. Recruitment and Orientation:
Participates in the recruitment process, from identifying the need to facilitating/providing orientation to newly hired staff.

Relevant courses or additional training to the position include program evaluation; project management; quality improvement and quality management; spreadsheet or data analyses; statistics; database management and system design. Knowledge of Continuing Care and other health systems and their inter-connectedness. Knowledge of budget/financial systems. Knowledge of internal and external resources relevant to the delivery of Supportive Living services. Knowledge of Supportive Living community partnerships, ability to promote teamwork and excellent interpersonal skills.

Conceptual and analytical skills to critically assess information and to synthesize large volumes of information and draw meaningful and relevant conclusions.

As Required.