Supervisor​/Account Manager

Supervisor / Account Manager – Edmonton Branch

Location: Edmonton / Nisku, Alberta
Onboarding: 3-4 weeks in Montreal

Position Status: Permanent

About us:

Strathmore is a leading provider of snow removal and commercial landscaping services in Canada. We have been delivering exceptional services for over 60 years to various clients, including businesses, universities, government agencies, and shopping centers. We pride ourselves on fostering a stimulating work environment that prioritizes employee we-being.

Strathmore has won dozens of prestigious landscaping awards over the years, setting the standard for excellence in the Canadian landscaping and snow removal industry.

We are also proud to be one of the most climate friendly, culturally diverse and employee-centric companies in Canada.

Role Overview

The Supervisor / Account Manager is the on-site leader for the Edmonton branch and acts as the primary supervisor and client-facing account lead for all assigned sites. This role is responsible for day-to-day operations, crew supervision, quality control, safety, client communication, and account performance across both snow season and landscape season.

Key Responsibilities

Leadership & Field Supervision

• Lead and supervise Crew Leaders and Crew Members
• Assign daily routes, tasks, and priorities
• Provide hands-on coaching, performance management, and discipline (with HR)
• Conduct site visits, tailgate meetings, and safety checks
• Enforce company policies, procedures, and safety standards
• Support hiring, onboarding, and training

Hands-On Operations

• Assist crews as needed during peak periods or staff shortages
• Operate landscape and snow equipment when required
• Perform field work (mowing, trimming, cleanups, snow operations, etc.)
• Lead by example in productivity, quality, and safety

Operations & Financial Oversight

• Plan and supervise daily operations for both seasons
• Manage schedules, time tracking, job costing, and work orders in Aspire
• Review and approve labor hours, materials, and equipment usage
• Manage purchase orders and support budget and cost control
• Coordinate with HQ (Montreal) on priorities and resources

Client & Account Management

• Act as the main point of contact for all assigned clients
• Build and maintain strong client relationships
• Attend site meetings, inspections, and walkthroughs
• Proactively communicate service updates and resolve issues
• Identify and support landscape enhancement opportunities

Seasonal Responsibilities

Winter – Snow Operations

• Plan crews, equipment, materials, and site readiness
• Monitor weather and manage snow events and mobilization
• Ensure quality, safety, proper snow placement, and de-icing
• Handle operational issues and equipment breakdowns
• Ensure accurate service, hours, and material tracking

Summer – Landscape Operations

• Plan spring start-up, staffing, and equipment allocation
• Oversee maintenance (mowing, trimming, pruning, cleanups)
• Ensure schedules, productivity, and quality standards are met
• Plan and execute approved enhancement projects
• Oversee yard, equipment, and vehicle readiness

Safety, Systems & Compliance

• Lead and document monthly Health & Safety meetings
• Enforce safe work practices and investigate incidents
• Use Aspire (scheduling, costing, POs, labor approvals)
• Use Fleetio and Geotab for fleet, equipment, and GPS tracking

Key Qualifications

• Experience in landscape and/or snow operations management
• Strong leadership and people-management skills
• Comfortable in both field and client-facing roles
• Strong organizational, planning, and problem-solving skills
• Tech-comfortable with operations systems
• Valid driver’s license; flexible hours during peak seasons

What we offer

• A dynamic and inclusive work environment with growth opportunities
• Competitive benefits, including group insurance and wellness initiatives
• A chance to play a key role in our company’s success and expansion
• A commitment to diversity, collaboration and employee-focused initiatives

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