Learning & Development Manager

Fairmont Jasper Park Lodge is embarking on an exciting transformation as we reposition our iconic mountain resort through a multi-phase renovation cycle. This is a once-in-a-career opportunity to help redefine a world-class destination, blending nature, luxury, and heritage into a reimagined guest experience.

What you will be doing:

Your role will be dynamic, ranging from facilitating recurring training sessions to creating an annual learning program. You are a team of one, so must be comfortable getting your hands dirty and handling all parts of the learning cycle – from implementing and executing training, to tracking and organizing training records, to working with leaders to identify training needs across the business.

You get to do a little bit of everything in this role! Here are some specifics:

• Develop and implement comprehensive Learning and Development strategies, programs, and initiatives aligned with the hotel's business objectives and employee development needs.
• Facilitate a world class onboarding experience for new employees, including iterating the program and experience as required.
• Design and deliver engaging training sessions, workshops, and seminars on topics such as customer service excellence, leadership development, technical skills, and compliance training.
• Collaborate with department heads and team leaders to identify learning needs, assess performance gaps, and develop targeted training solutions.
• Participate in creating an environment of engaged leaders by being an active member of the leadership team. Create strong relationships across the business that allow for coaching and guidance to support both leader and colleague development and engagement
• Utilize a variety of learning methodologies and technologies to deliver effective and engaging learning experiences, including e-learning modules, on-the-job training, and experiential learning opportunities.
• Evaluate the effectiveness of training programs through feedback, assessments, and performance metrics, while making continuous improvements to training offerings to enhance learning outcomes.
• Partner with external training providers, industry organizations, and regional learning and development specialists to source relevant training resources and opportunities for our team members.
• Act as a mentor and coach to support the professional growth and development of employees at all levels within the organization.
• Stay abreast of industry trends, best practices, and innovations in learning and development to ensure our programs remain current, relevant, and impactful.
• Maintain accurate records of leadership training activities and participant information.

Your experience and skills include:

• Minimum of 2 years’ experience in a leadership role within the hospitality industry, or a similar role in education or training facilitation.
• University degree in Hotel/Restaurant Management or related discipline a strong asset.
• Proven track record in needs assessment and facilitation of training programs in driving service excellence results.
• Demonstrated knowledge of Microsoft Office (Outlook, Microsoft teams, PowerPoint, Publisher, Excel, and Word) required
• Enthusiastic and positive personality with ability to build strong relationships
• Sense of urgency and the ability to prioritize will be required
• Results orientated with the ability to be flexible and to work well under pressure
• Innovative, creative and willing to take risks and be accountable for successes, near misses and the inevitable, misses!
• Ability to analyze data and trends and create strategies for improvement

What does your work life balance look like?

• You get to have an impact every day at a fast-paced, luxury hotel, located in the heart of the Rocky Mountains.
• You thrive in an environment where Leaders and Colleagues look to you to excite and orient new hires while continually striving to improve the development of existing colleagues.
• You love waking up every morning in a picturesque outdoor playground consisting of world class skiing and winter activities combined with unmatched hiking, biking, and summer activities.
• You like a challenge, are optimistic, and set…