Manager, Insurance & Risk

Join the Insurance and Claims Management Leadership Team and play a pivotal role in ensuring the City of Edmonton’s resilience through effective loss prevention & risk transfer measures. As the Manager, Insurance & Risk, you will work closely with the Director of Insurance and Claims Management, leveraging industry best practices to oversee the City’s comprehensive insurance program. This is a critical leadership position, focused on partnering with operational teams across the Corporation to develop and implement effective risk assessment and loss prevention strategies and actions.

Your focus will be on ensuring effective and integrated services, strengthening the Corporation's ability to manage its diverse risks.

What will you do?

Build organizational capacity, foster a high-performing team and inclusive culture, develop training tools and resources for continuous growth

Actively support and execute business planning, performance management, and financial stewardship to ensure effective delivery of services and financial sustainability

Lead the City’s insurance program placement & renewals processes in collaboration with the internal and external insured participants including associated technical studies, research and strategies

Manage and develop insurance related policies and procedures to support strategic and operational risk practices across the Corporation

Provide advice on complex risk, insured claims, and contract inquiries

Develop and oversee quality control practices including service level requirements and key performance indicators and Communicate claims data and loss trends to the City’s departments and advise on proactive risk management

Liaise with regulatory bodies such as Superintendent of Insurance, Insurance Bureau of Canada to identify emerging trends and ensure compliance

Support procurement and management of external resources and contracts

Ensure the effectiveness of the Claims and Risk Management systems, including system investment recommendations, to meet business needs

Support creation and delivery of leadership reports, presentations and information sessions as required

Qualifications:

Bachelor's Degree in Business, Law, Public Administration or a related discipline

Fellow Chartered Insurance Professional (FCIP) or Fellow in Risk Management (FRM) is required

Chartered Insurance Professional (CIP) and/or Risk Management Designation (CRM) may be considered in place of one or both Fellowships, depending on the depth and length of experience

Minimum of seven (7) years of progressively responsible experience in managing technical staff and managing risks in a large complex organization, including knowledge in risk assessment, insurance, claims, litigation, alternative dispute resolution and applicable laws and regulations

Assets:

Excellent experience and knowledge of Microsoft Office and Google Applications;
People Soft, SAP, and iVOS or other claims management systems

Skills required for success:

Strong organizational, project management, interpersonal, presentation, and communication skills, both written and verbal

Ability to work within a complex, changing environment with competing priorities

Demonstrated ability to resolve issues, think critically and respond to concerns/complaints, maintain accurate records and statistics, and establish and maintain effective working relationships

Alignment to our Cultural Commitments and Leadership Competencies ( (Use the "Apply for this Job" box below). )

Embracing a culture of equity, diversity, reconciliation and inclusion

Applicants may be tested

Conditions of employment & work environment:

Up to: 1 permanent full-time position

Hours of work: 36.9 hours per week, Monday - Friday

Salary: $ - $ (Annually)

This position may be eligible for a hybrid work arrangement with the flexibility to work from both home and the worksite

This position is eligible for the EDO program (Earned Day Off)

Management and Out-of-Scope positions at the City of Edmonton are being reviewed for possible inclusion in the Civic Service Union 52 bargaining unit. If this position is impacted, the incumbent will be notified accordingly

The City of Edmonton values applicants with a diverse range of skills, experiences and competencies, and encourages you to apply. We strive to provide reasonable access and accommodations throughout the recruitment process. To request an accommodation, please contact  Learn more about our benefits .

Talent sourced through this process may be considered for similar opportunities within the City of Edmonton.

Recruitment Consultant: AS/SB

Edmonton rests in the heart of Treaty Six territory in Alberta and the homelands of the Metis Nation.

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