Team Lead, Labour Relations , Position

Final date to receive applications:
Opened until a suitable candidate is found.

The Health Sciences Association of Alberta (HSAA) is a progressive union representing approximately 30,000 paramedical, professional, and technical members. Our staff are committed to delivering high-quality services to our members. HSAA is an equal prospect employer. We celebrate diversity and are committed to creating an inclusive setting for all employees.

We are looking for a full-time, permanent Team Lead – Labour Relations in the Edmonton office, reporting to and working closely with the Manager of Labour Relations. This in-scope position is responsible for the coordination of day-to-day operations of the Labour Relations team by ensuring efficient workflows, effective resource allocation, and timely execution of priorities. This role involves collaborating with other departments to support cross-functional operational needs, improve internal processes, and enhance overall team performance.

• Coordinate day-to-day team operations with the Manager of Labour Relations, assigning and prioritizing work across team members based on capacity, urgency, and organizational priorities.
• Serve as the first point of escalation for complex or sensitive cases, providing strategic direction on grievance handling, arbitration preparation, and classification reviews while auditing files to ensure quality and consistency.
• Step in to manage files, attend meetings, or handle urgent matters in the absence of team members to ensure continuity of service.
• Compile and analyze labour relations metrics (e.g., grievance trends, arbitration outcomes, case volumes) and prepare regular reports for senior leadership highlighting performance, emerging issues, and progress toward strategic goals.
• Develop and maintain operational documents including workflows, team rosters, procedures, templates, and tracking tools to support team efficiency.
• Provide ongoing coaching and mentorship to Labour Relations team members to support skill development and build capacity for independent decision-making.

You bring strong expertise in collective agreements, grievance and arbitration processes, and relevant labour legislation, along with proven leadership ability to manage workflows and foster a high-performing team, and the capacity to balance multiple competing priorities in a fast-paced environment. You will operate in a typical office setting with regular communication across internal departments and with external members and employers.

Additionally, you have a strong working knowledge of computer operating systems and customized databases, intermediate to advanced proficiency in Microsoft Office Suite. You can manage your time effectively but occasionally work outside of regular business hours and need the ability to travel throughout Alberta as required. You possess a valid driver’s license and have access to a vehicle.

• Bachelor’s degree in Labour Relations, Labour Law, or a related field; a suitable combination of education and experience may be considered.
• Minimum 5–7 years of progressive experience in Labour Relations, with demonstrated experience working with and representing union members.
• Strong knowledge of collective agreements, grievance and arbitration processes, and applicable labour legislation.
• Proven ability to lead and support a team, including managing workflows, allocating resources, and fostering a collaborative and high-performing work environment.
• Experience handling complex and sensitive labour relations matters, including grievance handling, arbitration preparation, and classification reviews.
• Demonstrated ability to analyze labour relations data and metrics to inform decision-making and prepare reports for senior leadership.
• Strong organizational and multi-tasking skills, with the ability to manage competing deadlines and priorities in a fast-paced setting.
• Excellent written and verbal communication skills, with experience engaging daily with internal staff, union members, and employers.
• Proficiency in developing and maintaining operational…