Technical Services Manager, Mechanical

Company:
Finning Canada
Number of Openings: 1
Worker Type:
Permanent
At Finning, we believe in powering the people who power the world. As the world’s largest Caterpillar dealer, we’re proud to deliver the equipment, technology, and expertise that keep industries moving. Our success is built on our people—innovators, problem-solvers, and leaders who are passionate about delivering exceptional customer experiences. We’re looking for a dynamic, field‑focused leader to join our team as a Technical Service Manager, Mechanical (TSM) – a critical role supporting our mining customers and driving performance across our shovel and drill fleet.
What We Can Offer You   Great people and place to work with a hybrid work opportunity
Career advancement and training opportunities
Pension and employee stock purchase plans with company contributions
Extensive health benefits including group medical and dental benefits, and short‑term and long‑term disability benefits
Expected salary range is between $120,000 and $140,000 annually
What You’ll Do   Lead a specialized team of Mechanical Inspectors across Finning’s territory, ensuring our customers’ most critical assets operate safely, reliably, and efficiently
Provide day‑to‑day leadership, direction, and safe deployment of Mechanical Inspectors supporting high‑impact field operations
Ensure all work is executed in alignment with Finning’s strong safety culture and operational excellence standards
Build, coach, and develop a high‑performing team through mentorship, feedback, and hands‑on leadership at customer sites
Collaborate with customers, Caterpillar, and internal stakeholders to diagnose issues, deliver solutions, and optimize equipment performance
Lead escalation and resolution of complex product issues, using data insights to drive sustainable, long‑term improvements
Build strong relationships through regular site presence, proactive support, and a solutions‑first mindset
Support service revenue goals through effective planning, timely billing, and identifying new service opportunities
Forecast fleet needs, support opportunity pipelines, and align resources to maximize impact
Work across teams, including partnership with the Technical Service Manager–Electrical, to deliver integrated solutions
Contribute to projects and initiatives that enhance fleet reliability, uptime, and customer outcomes
What You Bring   2–5 years of experience building and developing high‑performing teams
Journeyman Red Seal certification (HET, Millwright, Welder) or an Engineering background
Minimum 5 years of deep technical expertise with Caterpillar electric rope shovels, hydraulic mining shovels, or surface drills
Strong diagnostic and troubleshooting capabilities with a passion for solving complex mechanical challenges
Exceptional communication skills and the ability to build trust with customers and stakeholders at all levels
Experience supporting service delivery, revenue, and operational planning
Proficiency in Microsoft tools and comfort working with digital systems and reporting
Collaborative, forward‑thinking mindset with a commitment to continuous improvement
At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer and actively encourage all individuals to express themselves and achieve their full potential. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, nor mental or physical disabilities. Finning also commits to collaborating with and providing reasonable accommodations and adjustments to individuals with disabilities.

If you require an adjustment or accommodation at any point during the recruitment process, please inform your recruiter.

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