Deputy Director and Chief Operating Officer

Position Summary
The Deputy Director and Chief Operating Officer (Deputy Director & COO) will be an innovative yet practical leader who embraces a vision for the Art Gallery of Alberta (the AGA) that focuses on the diverse community it serves. In close partnership with and reporting to the Executive Director & Chief Curator, the Deputy Director & COO will oversee all financial, facility, technology, marketing, communications, and human resource aspects of the AGA, and streamline operational activities to meet community and organizational needs.

The role includes reassessing and reinvigorating retail, restaurant, art sales, art rentals, events, venue rentals, and other revenue‑generating initiatives while ensuring a high‑caliber visitor experience and market visibility.

Roles And Responsibilities
Ideation, Strategic Direction, and Implementation

Serve as a thought leader and collaborative partner in assessing, recommending, and implementing short‑ and long‑term plans that balance strategic objectives, capital needs, team cohesion, financial outcomes, and community impact.

Reassess and reinvigorate admissions, memberships, and revenue‑generating enterprises with a welcoming and inclusive visitor experience.

Engage in a collaborative and comprehensive change management process that welcomes all voices in a cross‑functional leadership team.

Focus on a visitor‑centered plan in dialogue with senior leaders to support increased attendance and brand awareness.

Cultivate partnerships and opportunities that expand earned and contributed revenue to build financial resilience.

Oversee the writing and reporting of grants for departments and operational areas with support from Finance and Administration.

Nurture authentic relationships with Indigenous peoples, settlers, and newcomers through equitable organizational practices and policies.

Ensure the vitality of a strategic plan that drives responsible growth, achieves sustainable financial success, and meets visitor expectations.

Embrace additional ideation, strategic direction, and implementation responsibilities as needed.

Human, Financial, Technological, and Facilities Vibrancy

Oversee financial operations, including the preparation of annual operating and capital budgets in collaboration with key financial and leadership stakeholders.

Monitor operating, endowment, and capital revenues and expenditures, and guide delivery of regular updates to the Board and department leaders.

Develop facility repair and replacement plans and communicate priorities to the relevant committees and stakeholders.

Deliver transparent, comprehensive financial information that enables effective policy setting and community ambassadorship.

Manage Human Resources, ensuring effective staffing, structures, policies, and equitable distribution within a positive culture.

Inspire, mentor, evaluate, and guide a high‑performing team that promotes inclusion, growth, and continuous improvement.

Advocate for digital innovation and strengthen the IT and financial infrastructure to ensure efficient operations.

Embrace additional responsibilities in these areas as needed.

Mission‑Oriented Partnerships, Public Visibility, and Community Engagement

Develop an active community presence and build strong relationships with business, university, tourism, and civic leaders to foster support and new initiatives.

Guide the Enterprise & Visitor Experience team toward increased revenue opportunities for all AGA interactors.

Oversee Marketing & Communications to raise public visibility, engage the community, define brand proposition, build trust, enhance reputation, and deepen loyalty.

Commit to Truth and Reconciliation Commission recommendations, integrating Indigenous knowledge systems into organizational frameworks.

Deepen and refine all aspects of communication to strengthen the AGA’s brand and visibility.

Embrace additional mission‑oriented responsibilities as needed.

Traits and Characteristics
The Deputy Director & COO will be an innovative, resourceful leader motivated by achieving visitor experience and revenue results, advancing organizational priorities, and maximizing impact with Indigenous communities, settlers, and…