Care Access Team Manager

Lead CBI Home Health's Care Access Team in Edmonton, Alberta, as the Acting Manager. Focus on optimizing performance, mentoring, and providing exceptional client-centered service.

In this pivotal Acting Manager role, you'll oversee a dedicated team of Supervisors and Care Access Representatives. Your leadership will create a high-performing environment that prioritizes employee engagement, minimizes attrition, and fosters growth. Key responsibilities include managing team performance, scheduling care providers, and ensuring service quality across client interactions.

Key Responsibilities:

• Lead and mentor Care Access Team members effectively

• Develop strategies for continuous improvement and collaboration

• Champion team engagement and retention initiatives

• Monitor performance metrics and link outcomes to goals

• Resolve complex client and team issues proactively

Requirements:

• Understanding of client-centered service models and performance metrics

• 5+ years in healthcare or client service environments

• Proven leadership in managing service teams

• Strong problem-solving and decision-making skills

• Proficiency in workforce management systems

Drive operational excellence and elevate service quality with your leadership at CBI Home Health.
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