Service Delivery Manager

Lead a high-performing team in Edmonton as a Service Delivery Manager, focused on community empowerment and service excellence in employment services. Drive impactful change for job seekers and employers in a collaborative environment.

This full-time role involves oversight of day-to-day operations and people management in a vibrant community setting. You will ensure consistent service delivery, inspire staff, and maintain strong partnerships within the community. Your leadership will be vital in creating a welcoming space where job seekers thrive while fostering outcomes that drive meaningful change.

Key Responsibilities:

• Lead site operations and ensure efficient service delivery

• Coach and support a multidisciplinary team of staff

• Monitor performance and quality standards of service delivery

• Maintain relationships with stakeholders and community partners

• Coordinate audits and quality assurance initiatives

Requirements:

• Diploma or degree in related field

• Minimum 5 years’ experience in service delivery

• 2 years’ supervisory experience in a client-focused environment

• Strong decision-making and problem-solving skills

• Excellent communication and documentation abilities

Empower communities through efficient service delivery and impactful leadership as a Service Delivery Manager.
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