Job Description & How to Apply Below
Effortless Admin is a fully web-based, multi-carrier, software solution thatprovidesemployers an effortless way of managing employee benefits. Our goal is to provide the best benefits administration experience to employers and their employees, empower advisors, and ultimately bringeveryone together to work as effectively as possible. As an expanding organization,we'reseeking motivated leaders who want to join us on our growth trajectory.
Why This Role Is Critical To Our Success
The Client Service Team Manager plays a pivotal role in our organization by leading our client-facing service teams that are the backbone of our customer experience. You'lloversee a team of specialists who support our clients utilizing our industry-leading benefits administration platform.
We'relooking for a service-oriented leader with Canadian benefits administration experience who can drive team performance whilemaintainingourhigh standards of customer satisfaction.
You'll collaborate closely with our development team to ensure our software continues to meet and exceed client expectations.
Key Responsibilities
Lead, mentor, and develop a team of Group Benefits Specialists who support plan sponsors and members
Establish andmaintainservice level standards, ensuring exceptional customer support via live chat, email, and phone
Collaborate with the development team to provide service team insights for product improvements and refinements
Implement training programs to ensure team membersremaincurrent on product features and benefits administration best practices
Monitor team workload and performance metrics,making adjustmentsas needed tooptimizeefficiency
Identify trends in client inquiries and issues to proactively address recurring challenges
Serve as an escalation point for complex client situations,demonstratingadvanced problem-solving skills
Create andmaintaindocumentation of service procedures and best practices
Regularly report on team performance and client satisfaction metrics to senior leadership
Qualifications
3+ years of leadership experience in a client service environment (required)
Canadian benefits administration experience (preferred)
Minimum Bachelor'sdegree(in Business Admin or related field) (preferred)
GBA Designation (preferred)
Proven track recordof building and leading high-performing teams
Excellent verbal and written communication skills
Strong organizational and project management abilities
Ability to analyze service data and implement improvements based on findings
Bilingual in English and French is an asset but not required
What We Offer
The opportunity to shape the service experience for Canada's top benefits administration technology provider
Leadership role in a growing, innovative company that values employee development
Collaboration with industry experts and our cutting-edgedevelopment team
Competitive salary, comprehensive benefits package, and performance incentives
Professional development opportunities and leadership training
A flexible company culture that celebrates success and values work-life balance
The chance to make a significant impact on our business growth and customer satisfaction
Effortless Admin is committed to building diverse teams and an inclusive workplace. We encourage applications from all qualified candidates.
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