Customer Service Supervisor

Garda World:
Edmonton - Customer Service Supervisor - 60k-65k

Business Unit: ECAM

Career Area:
Operations and Administration

Location:

Edmonton, Alberta, CA

Give a new vision to your career with ECAM Customer Service Supervisor in Edmonton

ECAM, a Garda World company, is transforming the way businesses protect their people and assets. As the largest video monitoring provider in the country, we safeguard sites nationwide using cutting-edge technology, industry-leading speed of deployment, and a dedicated team making a real impact every day.

We’re growing, and we’re looking for top talent to join our team in Edmonton.

• Competitive salary and comprehensive benefits package.
• Opportunities for career growth and professional development.
• Ongoing leadership coaching and training.
• Work with an industry leader in security and technology solutions.
• Collaborative and supportive team environment.
• Opportunity to lead high-performing national teams.

• Provide leadership, coaching, and support to Team Leaders overseeing Customer Service, Customer Loyalty, and Collections.
• Foster a positive, accountable, and high-performing team culture.
• Conduct regular one-on-one meetings with Team Leaders to review performance, address challenges, and support professional development.
• Recruit, onboard, coach, and develop Team Leaders and team members.
• Manage employee performance through coaching, recognition, performance improvement plans, and disciplinary action when required.
• Ensure appropriate staffing levels to meet operational and customer service demands.
• Oversee the daily operations of Customer Service, Customer Loyalty, and Collections teams.

• Previous leadership experience within a Customer Service, Contact Centre, Customer Experience, or Collections environment.
• Proven ability to lead, coach, mentor, and develop high-performing teams.
• Strong communication, interpersonal, and conflict resolution skills.
• Excellent analytical, organizational, and problem-solving abilities.
• Demonstrated ability to manage multiple priorities in a fast-paced environment.
• Customer-focused with strong decision-making skills.
• Proficiency with CRM systems, contact centre technologies, Microsoft Office, and reporting tools.
• Experience interpreting operational metrics and using data to drive performance improvements.

Garda World, a global leader in security, offers exciting career opportunities in an evolving industry. We celebrate diversity and invite talent from all backgrounds to apply.

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