Manager of Claims Operations

Take charge of claims operations by becoming the Manager of Claims Service. Lead a high-performing team, ensuring exceptional service for Auto and Property customers.

In the role of Manager of Claims Operations, you will be responsible for guiding a team of Claim Service Representatives. Your focus will be on effectively resolving customer inquiries and overseeing day-to-day operations. Collaborate with senior leadership to maintain performance levels, enhance claims processes, and implement necessary changes for continuous improvement.

Key Responsibilities:

• Directly manage team performance and service levels

• Resolve escalated issues effectively and efficiently

• Analyze key metrics to drive process improvements

• Coach employees for better skill development

• Participate in industry committees for best practices

Requirements:

• Over 5 years of claims or insurance experience

• Deep knowledge of claim processes and policies

• Excellent analytical skills for data analysis

• Strong conflict resolution and negotiation skills

• Degree or actively pursuing relevant designations

Drive exceptional claims service and operational success in this managerial role.
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