Senior Director, Commercial Banking

Position: Senior Director, Commercial Banking Experience
Lead client experience initiatives for Commercial Banking at National Bank in Edmonton, Alberta. This strategic position blends team leadership, operational execution, and a focus on customer satisfaction.

As the Senior Director of Client Experience & Commercial Support, you will evolve and enhance the support model for commercial clients.

Your role will involve collaboration with various teams to ensure high-quality service delivery while driving innovation and operational efficiency. Develop and nurture talent within your team to align with the bank's strategic goals.

Key Responsibilities:

• Develop a skilled team dedicated to client satisfaction

• Evolve the client support model for future needs

• Coach leaders to enhance talent development and engagement

• Oversee team performance metrics and operational outcomes

• Identify process improvements to enhance client service

Requirements:

• Bachelor’s degree or equivalent in Commercial Banking

• Proven experience in managing teams and projects

• Familiarity with Commercial Banking client needs

• Skills in operational efficiency and strategic initiatives

• Strong communication and collaboration skills

Transform the commercial client experience at National Bank by leveraging your leadership acumen.
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