Field Operations Manager - Installations & Modernizations Job Edmonton area,Alberta Canada,Management

Position: Field Operations Manager - New Installations & Modernizations

Your main responsibilities

The Field Operations Manager - Alberta is responsible for managing new installation & Modernizations operational activities through conforming to customer and company requirements as related to new construction project, safety, cost improvement and customer satisfaction in support of Branch/District objectives. They have responsibility for managing and maintaining best practices in sales, coaching and training field employees as well as health and safety requirements.

People Management

Provide leadership and direction for the operational functions in alignment with local strategies and Corporate and District/Branch objectives

Manage direct reports through providing mentorship, guidance and constructive feedback to promote employee development

Ensure all field and supervisory/support employees are trained and committed to Schindler quality initiatives and objectives, including identifying training needs and deliver training (safety & technical) to field and supervisory employees

Interface with IUEC Representation to foster positive labor relations

Understand financial goals and expectations of company

Plan, develop and implement strategies to aid negotiations that are consistent with internal strategy while, at the same time, reflective of customer requirements and competitive offerings

Review and understand information on our current offerings to mentor and guide negotiations

Support managers in their pursuit of potential customers to drive and support strategic growth objectives

Support NI & MOD sales in obtaining maintenance agreements and renewal of existing agreements through offering modernization solutions

Source, analyze, communicate and apply competitive data for competitive advantage to company, and provide recommendations for market target pricing

Safety and Supervision

Implement customer and Company requirements for quality, performance reliability and passenger safety for each location under their supervision

Ensure exceptional quality standards, training and performance of field personnel

Manage hourly field employees through providing mentorship, guidance and constructive feedback to promote employee development

Make sound judgments as related to motivation, training and work assignments for all employees within their assigned responsibility, while at the same time, adjusting manpower to minimum level and meeting and or exceeding customer requirements

Coach hourly field employees Company’s methods of quality, productivity and safety

Monitor the work of all hourly field employees from both a quantitative and qualitative point of view

Review of time tickets for accuracy and maintain vacation schedules

Persuade field employees to follow practices and procedures that will foster teamwork and improve quality and productivity

Process and Quality Management

Monitor job completion check points and implement required corrective action in order to drive service delivery performance to BDP model

Ensure maintenance work meets Schindler employee and passenger safety and quality standards and all contract requirements as defined by customer

Manage ongoing program of field audit to assurance conformance of performance standards of quality, completeness and safety.

Implement service delivery management strategy in support of assuring uniform application of preventative maintenance procedure while controlling manpower to minimum level

Provide technical support to Sales and Field employees

Ensure ISO compliance

Customer Service and External Relations

Liaise with property management representatives/building owners

Ensure compliance with government regulatory requirements

Interpret customer concerns and mobilize the necessary internal resources in such a way that customer satisfaction is assured while cost and human resources disruption is minimized

Ensure customer needs or enquires are met in a prompt, professional manner. Provide clear and written communications

Demonstrate to customers that they are receiving fair value for their expenditures

Communicate with and influence business agents, inspectors, etc., in resolving disputes

Monitor service calls in assigned portfolio to eliminate repetitive…