Processing Associate - Specialty; Casual

Processing Associate - Specialty (Casual)  Find Furniture,  St NW, Edmonton, Alberta, Canada

Job Description  Posted Monday, June 8, 2026 at 6:00 AM
About Us  Homeward Trust Edmonton (Homeward Trust) is a not-for-profit organization charged with ending homelessness in Edmonton. Our efforts are guided by community needs and priorities as outlined in A Place to Call Home:
Edmonton’s Plan to Prevent and End Homelessness. Homeward Trust has a dynamic work environment, filled with high-energy, dedicated, and passionate people.
Homeward Trust coordinates and provides resources for local efforts that address homelessness and its devastating impacts on individuals, families, and communities. We work with agencies, neighbourhoods, mainstream systems, community members, and all orders of government in pursuit ofthis singular objective, grounded in the belief that we can and will end homelessness in Edmonton. Homeward Trust is proud that our community is recognized both nationally and internationally as a leader in this work.
Find Furniture Bank (Find) is part of Homeward Trust Holding Company (HTHC) a not-for-profit organization that operates companies in support of the mission of ending homelessness.
Find is a social enterprise, operating in partnership with Homeward Trust Foundation (HTF) and housing-focused community agencies. Find’s goals are to provide essential furnishings free of charge to individuals and families who are moving out of homelessness and to supply low-cost, quality furniture and housewares for sale to the public.
Find’s creation has its roots in the realization that access to affordable furniture was a key component in allowing the homeless to be housed, and housing sustainability.
At your core, you should be passionate about helping people. We work with a diverse group of people to help our most vulnerable transition out of homelessness and into their new home through the Housing First program. You love creating moments of human connection. You are excited about unboxing and finding treasures. You enjoy cleaning, sorting, organizing, and possess the ability to have tough conversations with donors when we can not take donations that align with our mission.

You are team oriented, have a positive attitude and can communicate effectively.
What You’ll Do  The Processing Associate – Specialty primarily works in the processing area of the store, specifically at the Donor Door, receiving donations from donors. Donations are then sorted and placed in their appropriate areas for detailed processing. There is a high degree of customer contact in this area, and the Processing Associate – Specialty must be able to cheerfully interact with donors and members of the public in a variety of situations.
Customer Service & Receiving Donations   Deliver exceptional customer service by actively engaging respectfully with donors, responding to inquiries, assisting with donations, resolving concerns professionally and ensuring every donor feels welcomed, valued and supported.
Approach donors as an ambassador for the primary mandates of FIND and the goal of ending homelessness in Edmonton.
Build relationships with donors and coworkers with high energy, exceptional communication, and strong interpersonal skills.
Performing furniture inspections as provided by in-house training, showing discretion and professionalism in accepting or denying donations.
Carry donations and/or assist donors with donations.
Accurately record and track donations for reports back to community.
Notify donor of what can and cannot be accepted, explain why donations must be refused and provide alternative donation options in the area.
Sincerely and genuinely thank donors for making a difference.
Opening   Check the premises for items left overnight and bring them inside.
Clear the exterior of the donation area to ensure customer and worker safety.
Ensure the exterior donation area is kept clear and safe throughout the shift.
Place out any signage and ensure all tracking paperwork is prepared for entry.
Processing Donations   Sort and direct items received into proper designated areas and bins.
Evaluate household items for quality, condition, and…