Shelter Manager Central Shelter

Job Category  :  Community Impact and Programs

Requisition Number  :  SHELT
002085
Posted :
August 20, 2026
Full-Time
On-site
Locations  Showing 1 location
Edmonton
Edmonton, AB , CAN

Travel Required :
Yes
Description  The Mustard Seed helps improve the lives of those in Alberta and British Columbia experiencing poverty by building community, growing hope, and supporting change. Reporting to the Director of Shelters (North), the Shelter Manager provides leadership and strategic planning for frontline operations and staff. Along with ensuring excellence of service for client needs, it is critical that the Shelter Manager works to create a highly relational, change-focused environment led by staff and volunteers.

Employment Type:

Fixed Term 12 months +

Schedule:

Monday to Friday 9:00 a.m. to 5:00 p.m.
Reporting to:  Director of Shelters (North)
City:  Edmonton, AB
Number of Positions to Fill:  1
RFR #:  2195

DUTIES AND RESPONSIBILITIES:

Work with the Director of Shelters (North), as well as the leadership team of The Mustard Seed, in coordinating and facilitating Shelter programing that reflects the mission and strategic directions of the organization.
As required, liaise with HR, Health, and Safety, other The Mustard Seed Programs, Shelter Managers and Supervisors in other cities, Fire Department, as well as businesses in the local area of the Shelter.
Prioritize and provide solutions to staff concerns and guest issues.
HR designated duties, such as assisting in hiring process and supporting employee relations.
Ensure staff are properly trained and orientated, review training material to ensure relevancy.
Health and Safety Representative, assist in facilitating Health and Safety meetings and ensuring Health and Safety concerns are dealt with in a timely manner.
Participate in Health and Safety initiatives for the greater Mustard Seed.
Support and ensure compliance with all requirements of The Mustard Seed Health & Safety program for staff/visitors/volunteers;
Facilitate meetings with shelter support staff and shelter supervisors;
Ensure that all staff and volunteers work effectively within our re-housing strategy and are actively working with guests toward housing options;
Collaborate with all program and service areas of The Mustard Seed in order to provide effective referrals;
Deal with shelter related guest grievances. Investigate and speak with staff when necessary to find a result or sufficient outcome;
Work with Director of Shelters (North) to maintain, develop and evaluate all Basic Service policy, procedures, and budget;
Work with the Director of Shelters (North) to manage government relationships at the shelter – yearly audits, check ins, and daily reports;
Compile and put forward staffing budget and monitor variances throughout the fiscal year;
Monitor the department’s budget and prepare accurate reports, keep records of all expenses, and recommend techniques to reduce costs.
Work alongside the Grant department in obtaining applicable grants, and manage corresponding weekly reports and statistics;
This role must consult with Director of Shelters (North) on unbudgeted purchases
This role must inform the Director of Shelters (North) of any structural changes within the teams, including salary adjustments, dismissals, and promotions;
Develop policies, procedures and key performance indicators that will be used to monitor the progress and provide measurable metrics to define the objectives for success.
Prepare a monthly report to the Director of Shelters (North) that include statistics, GIK, KPI’s, concerns, successes, and program updates.
Help to coordinate and participate in special events and projects as directed by Director of Shelter (North).
Other duties as assigned.
LEADERSHIP
Provide leadership and support to Shelter Supervisors, and Team Leads;
Proactively build partnerships across the organization, connecting individuals around business projects;
Make sound decisions in ambiguous or risky situations;
Embody the employment values of The Mustard Seed and provide spiritual direction to the team(s).
Actively encourage team members to contribute to, and extract value from others;
MINIMUM QUALIFICATIONS AND SKILLS
5 years of…