Hospitality Supervisor

Job Summary

Reporting to the Food and Beverage Manager, the Food and Beverage Supervisor is responsible for the day-to-day supervision and operation of the Founders Room and Spike Bar. This position provides leadership, direction, training, and support to Food and Beverage employees while ensuring consistently high standards of service, cleanliness, safety, and member satisfaction. This position also focuses on club membership and overall guest satisfaction and would be an active floor presence during peak service times.

We are looking for someone who truly enjoys the guest interaction piece and building relationships with our members & guests.

The Hospitality Supervisor serves as a leader, teacher, and role model for the team and is responsible for maintaining and enhancing service standards that reflect the values and reputation of The Derrick Golf and Winter Club. The position works closely with the Assistant Food and Beverage Manager, Food and Beverage Manager, Executive Chef, and other departments to achieve departmental and Club wide goals and objectives.

• Supervise and provide daily direction to employees working in the Founders Room and Spike Bar.
• Provide leadership and direction through clear communication, accountability, and consistent follow up.
• Act as a positive role model and demonstrate professional standards of conduct, appearance, and service.
• Promote teamwork, collaboration, and two-way communication within the department.
• Identify opportunities to improve operational processes, service standards, and employee performance.
• Support the implementation of departmental goals, objectives, policies, and procedures.
• Address employee performance and conduct concerns in accordance with Club policies and Human Resources procedures.
• Provide recommendations regarding hiring, promotion, discipline, and termination when appropriate, in consultation with management and Human Resources.

• Ensure all employees receive thorough training appropriate to their position and responsibilities.
• Provide ongoing coaching, training, and performance feedback to employees.
• Identify employee training needs and communicate opportunities for further development to management.
• Support the development of a knowledgeable, professional, and service-focused team.

• Assistance in the preparation and maintain staff schedules for the Founders Room and Spike Bar in accordance with operational requirements.
• Ensure appropriate staffing levels are maintained to support effective service and member expectations.
• Monitor employee attendance, punctuality, and availability.
• Communicate potential overtime concerns to the Assistant Food and Beverage Manager in a timely manner.
• Ensure employees report to work appropriately dressed and in compliance with Club uniform and name-tag standards.
• Assist with shift coverage and staffing adjustments as operational needs arise.

• Oversee the daily operation of the Founders Room, Spike Bar, and Sun Cafe during assigned shifts.
• Ensure service standards are consistently maintained and reflect the expectations of The Derrick Club.
• Monitor service levels and provide direction to staff during busy and high-volume periods.
• Ensure employees are knowledgeable about food and beverage offerings and can appropriately communicate menu items to members.
• Maintain a strong working relationship with the Executive Chef, Chef, and Kitchen team to ensure effective communication and coordination of service.
• Monitor the presentation, organization, and overall readiness of service areas.
• Identify and address operational issues promptly to minimize disruptions to service.
• Support…