Job Description & How to Apply Below
Calgary & Edmonton, AB
Reporting Relationship
Sales Strategy Consultant, Western Canada
Complexity and Scope of the Position
The Corporate Sales Consultant is responsible for leasing suites to prospective residents to maintain optimal occupancy levels in retirement communities in BC. The role may involve working at multiple homes simultaneously. The Corporate Retirement Living Consultant handles all aspects of the sales process, including lead generation, personalized tours, and prospect-facing meetings to advance the sale. The consultant also provides sales support for all events taking place in their residence.
Job Title
Corporate Sales Consultant
Main Responsibilities
Sales
Mine the CRM database and advance the sale with all prospects.
Manage telephone inquiries, Contact Centre leads, walk‑ins, and email inquiries and convert them to personalized tours and permanent move‑ins.
Conduct personalized tours and close sales through lease signings.
Conduct purposeful follow‑up with prospects in the database.
Schedule next activity with any prospects without a next step and reduce past dues.
Transition current prospects from hot, warm, and cold.
Successfully execute the Chartwell sales process.
Marketing
Coordinate and facilitate marketing events as outlined to generate new contacts and leads.
Team Up
Actively participate in the daily Team Up and weekly management meeting to provide updates on new prospects, tours, marketing events, and sales activity.
Work closely with the Health and Wellness Manager to adhere to the home’s process and guidelines.
Collaborate with the Life Enrichment Manager and Food Service Manager to optimize and sell the value of their services.
Provide daily updates to the GM regarding sales activities and results.
Reporting
Track daily sales activity in the CRM database.
Enter accurate and detailed notes in the CRM database.
Participate in weekly update calls with Corporate Sales Strategy Consultant, Western Canada.
Provide the GM/DRS/VP with weekly updates on sales activity and results.
Resident Relations
Ensure a smooth transition for the new resident by supporting the transfer of relationship to the General Manager and other leadership team members.
Other
Maintain confidentiality of information relating to residents, families, colleagues, prospective residents, and Chartwell Retirement Residences.
Be aware of employee and supervisor responsibilities.
Follow all health and safety policies and procedures.
Work safely to reduce injury risk to self, co‑workers, and residents.
Promptly report all actual or potential hazardous situations.
Wear personal protective equipment as required.
Practice corporate values of R.E.S.P.E.C.T.
Perform other related duties as assigned.
Attend mandatory sales training.
Qualifications
Experience:
Must have retirement industry experience.
Experience in generating sales relationships.
Experience in marketing and/or customer service.
Experience working with seniors is an asset.
Education:
Successful completion of secondary school or equivalent.
Post‑secondary education in related field is a benefit.
Skills & Abilities:
Results Driven:
Manages activity to drive sales results.
Perseverance:
Tenacious – continues despite obstacles.
Influencing:
Ability to persuade and influence others.
Prospecting:
Conducts timely and purposeful follow‑up.
Planning and Prioritization:
Plans and schedules daily sales activity.
Team Up:
Engages residence team members to achieve sales success.
Accountability:
Owns responsibilities and focuses on sales.
Commitment to Service Excellence:
Looks through the lens of the customer.
Working Conditions & Effort
Work involves moderate walking and standing during visits and with community partners; some work is performed in an office environment.
Work requires flexible mental effort associated with optimal periods of sales traffic, organizing information, and interacting with staff and the public.
Work is performed wearing personal protective equipment as required.
Extensive travel within AB required.
About Us
At Chartwell, we’re all about making people’s lives better: the lives of our residents, their families, and our employees. Join an exceptional group of diverse,…
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