Inside Sales​/Customer Service

Inside Sales Representative

Location:

4003 53 Ave NW, Edmonton, AB

Company:  JLM Supply Ltd

Pay:  From CA $50,000.00 per year

Job description
JLM Supply Ltd. was founded in 1981 with primary offerings of Valves & Strainers for the Oil & Gas Industry in Western Canada. Over the years we evolved into a stocking distributor of one of the most comprehensive Valve and Strainer product lines for this industry as well as the power industry. Today, JLM Supply represents not only one of the most comprehensive Valve and Strainer product lines in the industry, but also the conventional Oil & Gas product lines such as Insulation Kits, Bolting, Gaskets and Pipe Supports.

We have an immediate opening for a Customer Service Representative (CSR) in our Edmonton Location.

General Responsibilities
Reporting to the Inside Sales Lead, the Inside Sales Representative is responsible to work within a team environment to accomplish customer requirements. We are looking for a progressive, client-focused professional with talent, initiative and drive to grow within our team.

Specific Accountabilities

Respond to incoming customer inquiries via phone/email /customer portals, develop accounts, and generate quotes using JLM Supply Ltd. database;

Maximize gross margin sales through careful analysis during the quote process;

Identify and act on opportunities to increase market share by growing sales;

Provide product prices, delivery specifications and payment terms and by offering substitute products where appropriate;

Purchase product to fulfill customer requirements as required;

Assist outside sales and/or branch management in processing priority transactions;

Work to understand customers’ business and determine customers’ requirements and expectations in order to recommend specific products and solutions and make value-added recommendations to increase sales;

Enter and maintain customer orders; specific vendor purchase orders;

Work with internal JLM Supply Ltd. departments to set up and maintain accurate customer files (profiles);

Establish and maintain customer relationships, communicates with customers and co-workers to provide technical information;

Participate in meetings, and training opportunities to enhance and maintain personal and product knowledge;

Monitor expected ship dates to ensure timely delivery and expedite as needed;

Provide prompt responses to internal and external customer, vendor and branch inquiries about material and the sales function (including warehouse errors, shortages, and damaged material);

Perform other duties as required;

Take reasonable care for the safety and health of yourself and others; report workplace hazards, injuries, or illness immediately;

Qualifications Required

High School Diploma or General Education Degree (GED)

Minimum of (1) year of previous inside sales experience in a fast-paced, dynamic office environment is required;

Previous work experience in the Oil & Gas Industry is preferred;

Demonstrate competence in the use of computers and software applications;

Demonstrate ability to communicate and promote ideas and transfer detailed knowledge to others;

Ability to effectively present information in one-on-one and small group situations;

Willingness and ability to be on call as needed to provide 24-hour service to customers;

Additional Qualifications

Must have the ability to provide documentation verifying legal work status;

Ability to read and speak the English language proficiently in order to communicate with others, understand and interpret safety instructions, and respond to inquiries;

Ability to understand and comply with JLM Supply Ltd. guidelines and expectations

Benefits

Casual dress

Extended health care

On-site parking

Paid time off Company events

Dental care

Disability insurance

Employee assistance program

Life insurance

Vision care

Work from home

Work Location
Hybrid remote in Edmonton, AB

JLM Supply Ltd., is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of disability or any other characteristic protected by applicable federal or local law. Only successful candidates will be contacted.

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