Technical Sales Representative; Filtration Specialist

Inside Technical Sales Representative (Filtration Specialist)

• Edmonton, Alberta

About Vytal Filtration Technologies: Vytal Filtration Technologies is a fast-growing company with locations across North America, specializing in marketing, sales, and distribution of filtration products with a focus on industrial liquid filtration. We are recognized by our customers as technically knowledgeable, with the ability to offer a broad range of solutions to address their unique filtration challenges. We stock what we sell and pride ourselves on a high level of customer service.

We invite you to explore our website  to better appreciate our company history and the product lines that we carry.

Nimble, meticulous, entrepreneurial, and solutions-oriented, we take the filter industry to the next level with leading expertise and service. From our broad filtration portfolio, we tailor solutions for a range of industry problems for every one of our customers. You will become part of tight knit community that is highly motivated to address the challenges of the filtration industry and is well positioned for expansion in the North American market.

Edmonton, AB – This role requires the candidate to work out of the head office at 3247 Roper Rd NW, Edmonton, AB.

The Inside Technical Sales Representative is typically the first point of contact new customers have with Vytal Filtration Technologies. It is therefore crucial that the ideal candidate possesses a deep technical understanding of liquid/solid separation and filtration processes in addition to taking the time to understand the customer’s process. In addition to being a technical resource for our customer base, the Inside Technical Sales Representative must also be able to communicate effectively with the customer to deliver sustainable solutions while also managing their expectations.

The Inside Technical Sales Representative will be required to complete quotations and proposals for customers that will be based on multiple variable cost factors, as well as troubleshoot and solve filtration issues, complete quotations and proposals, enter orders, and specify new process filtration equipment.

Our customers frequently depend on us for technical guidance and solutions, and we typically receive a high volume of inquiries, some of which may be complex or resource intensive. The ability to manage one’s time efficiently and knowing when to prioritize or delegate inquiries will be critical for success in this role.

• Sales Team Coordination: Will demonstrate an understanding of current strategies and contribute to achieving them. You will build and maintain long-term relationships with both new and existing customers. Will identify new opportunities, issues, or concerns and direct them to the appropriate salesperson for follow-up. Tracking quotations and proposals, providing valuable feedback on successful or unsuccessful sales to continuously improve our approach.
  
  Occasional visits to client sites may also be required.
• Customer Service: In this role, you will provide timely and professional responses to customer inquiries, prioritizing requests based on urgency and workload to ensure smooth and efficient service. You will work closely with our purchasing and logistics teams to gather accurate lead times and proactively manage customer expectations. This role requires the ability to understand customer needs through phone and email communication, as well as the ability to assess and prioritize requests based on urgency to deliver exceptional service.
  
  Able to calmly an efficiently resolve customer issues to ensure customer satisfaction and long-term retention.
• Quote and Proposal Preparation: In this role, you will identify customer requirements in terms of product, pricing, and lead times. You will demonstrate attention to detail when preparing quotations, ensuring all information is accurate and valid for smooth processing upon order receipt. Will include contacting suppliers as needed for clarification on product descriptions, modifications, pricing, and lead times to provide accurate and up-to-date information.
  
  Support the…