Account Manager

Job Title:

Account Manager

Job Location:

Edmonton, Alberta

Organizations URL:

Number of Positions: 1

Post Date: N/A

Digital Shift is dedicated to providing reliability, responsiveness, assurance, while demonstrating empathy to help build long term relationships with our valued customers. Our vision is to be a leader in online relationships by transforming the way our customers' do business using internet technology.

To make technology easy to use and available to all businesses.

• Responsibilities include managing all clients, identifying opportunities, planning and implementing marketing strategies
• Day-to-day activities include keeping in touch with existing clients, networking, and identifying new clients.

• Handle new campaign start-ups, upgrades and renewals
• Develop business opportunities to strengthen the relationships with existing clients and to generate new clients
• Identify and qualify additional prospects through telemarketing, cold calls, sales call, proposal and report writing and data entry
• Establishing and maintaining strong client relationships through regular close contact account management which will include regular face to face meetings, telephone and email communication
• Ensure you manage expectations of all stakeholders by communicating through meetings, verbal, written and email forms
• Project managing campaigns; developing timetables and setting deadlines for clients
• Producing weekly, monthly and quarterly status reports to each client and establishing individual requirements
• Ensure account plans for each client are updated ongoing with all current and relevant information concerning the client and the campaign, from the point of handover from the business development manager
• Actively seeking to increase the services offered to your portfolio and increase the income generated in conjunction with the cross-sell and up-sell reward scheme to targets
• Responding to requests from the clients in an efficient and timely manner
• University Degree or College Diploma or equivalent
• Two years experience in account management
• Five years experience in sales
• Effective oral and written communication
• Organization/Planning
• Time Management/Punctual
• Understand and contribute to the organization's goal
• Self-motivated
• Honesty, integrity and personal ethics
• Think critically and act logically to evaluate situations, solve problems and make decisions Cooperative
• Highly motivated professional with excellent communication and inter-personal skills
• Team player with a positive attitude, who can also work independently and set own priorities and tasks
• Possess the core competencies and behaviours of a business development manager including: understanding customer needs, articulating Earley& Associates benefits, closing sales and maintaining customer relationships, and leveraging leads into sales
• Some travel is required where appropriate
• Good working knowledge of Microsoft Excel
• Ability to effectively manage customer & staff relationships, promptly respond to queries, ensure promises are kept and manage expectations
• Ability to analyze results, identify and explain any variance from targets
• Ability to use email, Internet applications, MS Windows operating system and tracking tools to support their role