Service Technician

We are partnered with a growing organization in the HVAC industry, seeking a Service Technician to join their Edmonton-based service team. This role is ideal for a hands-on, technically strong individual who enjoys problem-solving, customer interaction, and working in a fast-paced, team-oriented environment.
The Commissioning Technician will provide post-sales technical support, commissioning, start-up, and troubleshooting services for HVAC equipment across a range of manufacturers. Work will include both on-site service (primarily within Alberta), office-based coordination and reporting and occasional international travel for product training.
What you’ll do:

Perform equipment start-up and commissioning of HVAC systems

Complete detailed start-up and service reports for project records

Provide troubleshooting support for installed equipment and systems

Conduct on-site customer training for equipment operation and maintenance

Collaborate with sales and project teams to resolve technical issues

Maintain accurate service documentation using digital tools and reporting systems

Attend manufacturer and internal training sessions as required (travel may be required)

Participate in team meetings and contribute to service department improvements

Identify potential sales or service opportunities during site visits and communicate findings to sales teams

Provide timely, professional communication to internal and external stakeholders

Support continuous learning by reviewing technical materials and staying current on HVAC technologies

Who you are:

Journeyman Refrigeration / HVAC Technician certification (required)

Valid Class A Gas Fitter certification (or equivalent)

5+ years of HVAC service, installation, or commissioning experience

Strong understanding of electrical wiring diagrams and HVAC control systems

Ability to work independently and manage multiple job sites

Strong troubleshooting and problem-solving skills in field environments

Excellent communication and customer service skills, especially in high-pressure situations

Strong organizational and project coordination abilities

Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint)

Valid driver’s license with clean abstract

Valid passport and willingness to travel internationally

What’s in it for you:

Competitive wages

Regular work hours

Work vehicle

Clean, professional work environment

Comprehensive health benefits

Opportunity for career growth and ongoing learning

If you are an experienced, reliable, safety-focused, and detail-oriented technician looking to move into a customer-facing technical role and take the next step in your career, this job could be for you!

Mac Donald Search Group builds diverse high performing teams reflective of the Canadian employment landscape. All applications are considered.