Security Technician

Convergint is currently recruiting for a Security Technician - Service Specialist to join our team in Edmonton, AB.As a Security Technician, you will be responsible for providing customer and technical support for installed systems that may be moderately complex. Services and supports existing customers by responding to service calls, carrying out Customer Support Programs and small projects business. Scope of work includes technical assistance, systems checkout of new and existing installations, troubleshooting and maintenance and repair routines associated with installed Fire, Security, and/or Building Automation Systems and the installation of small or less complex projects.

You have a passion for providing world-class service to customers, colleagues and communities. You are a person of integrity with a commitment to growth, accountability and delivering results. You want to join an organization with a positive culture that embraces inclusion and allows everyone to be the best version of themselves at work and home.

With 20-years of proven growth and exceptional performance, our mission is to be our customer’s best service provider. We realize the importance of diversity in achieving that goal. Our company was built upon a solid foundation of 10 Values and Beliefs which drive our unmatched culture, making us the #1 global, serviced-based systems integrator in the industry. We take great pride in protecting the lives and assets of our customers and their communities with the solutions we provide.

• Identifies and resolves problems for most types of service calls including emergency calls; analyzes repair requirements and provides customer with appropriate solutions; completes necessary repairs and replacements as needed; exercises judgment in selecting methods, techniques, and evaluation criterion for obtaining results. May require originality and ingenuity in some situations.
• Responds to a variety of customer service calls, scheduled maintenance calls, and emergency and after- hours calls on a timely basis; will diagnose, troubleshoot, repair and debug a variety of systems for more complicated problems. Uses solid troubleshooting skills to isolate and fix problems in malfunctioning equipment or software. Installs projects as necessary.
• Completes accurate and detailed service reports for customer and Convergint to allow for accurate invoicing and job cost tracking.
• Provides technical support to end users when applicable. Seeks technical guidance from more experience staff for difficult and unusual situations.
• Using technical knowledge, skills and experience, may act as mentor for less experienced staff. May provide guidance to workers in testing, tuning, and adjusting equipment to obtain optimum operating performance.
• Executes all work in accordance with Provincial, local regulations, general best practices as well as company health and safety policies and procedures.
• Acts as “our customer’s best service provider” at all times thereby ensuring Convergint Technologies is the customer’s first choice for service.
• Keeps up to date and informed on all company products, services and policies.
• Presents a professional image of Convergint Technologies at all times in appearance and behavior and seeks opportunities to promote the services offered by the company.
• Communicates with and works with the other team members consistently to improve overall operations of the Convergint Technology Center, and company.
• Perform other duties and responsibilities as requested or required.

• Exceptional customer focus and ability to work under pressure; ability to determine the needs and wants of the customer without being…