Personal Banking Associate - Edmundston

Overview

Work Location:

Edmundston, New Brunswick, Canada.

Hours:

37.5 per week. Line of Business:
Personal & Commercial Banking. Pay Details: 43,900.00$ / 58,600.00$ CAD. The organization emphasizes fair compensation, growth opportunities, and skill development. The base pay may vary based on skills, experience, location, and business needs. Candidates are encouraged to discuss compensation with the recruiter for role-specific details.

• Establish, build, and maintain impactful relationships with customers and guide them to the appropriate staff for resolving financial queries and banking needs, including new accounts, investment advice, and banking solutions.
• Engage customers in day-to-day advisory needs, service transactions, digital education, and problem resolution related to banking solutions.
• Understand customer needs and direct them to the right contact for appropriate solutions while handling confidential matters with good judgment.
• Educate customers on emerging digital banking trends (mobile, ATM, online banking) to build confidence in using these channels.
• Support frontline staff with scheduled cash and non-cash transactions; resolve issues and report non-standard matters to management.
• Recommend improvements to work practices, branch operations, and processes to enhance customer experience and achieve operational excellence.
• Participate in timely and accurate completion of business processes and procedures; ensure documentation reflects business intentions and complies with regulations and TD Code of Conduct and Ethics.
• Contribute to a positive and equitable work environment by promoting teamwork, personal development, and sharing industry knowledge to achieve common objectives.

• High School diploma and/or 1+ years of relevant experience.
• Investment Funds Canada (IFC) or equivalent – post-appointment within 6 months.
• Post-Secondary or Undergraduate degree (in related field) preferred.
• Proficiency in MS Office (Word, Excel, Outlook), branch software, and internet.
• Knowledge of banking solutions and processes to advise customers.
• Self-starter who can work independently in a dynamic environment with strong administration, organizational, planning, and time-management skills.
• Proactive, influential, with a can-do attitude to handle multiple tasks and changing priorities; strong communication skills to connect with customers and teams in a courteous and effective manner.

TD is a global financial institution and a leading bank in North America. TD aims to deliver a simple, human, and customer-focused experience. TD values client experience, collaboration, development, and a caring, inclusive culture. The organization offers a Total Rewards package, including base salary, variable compensation, health and well-being benefits, retirement programs, paid time off, banking benefits and discounts, career development, and recognition programs.