Administrative Support III

Your Opportunity

Reporting to the Health Information Management Supervisor, the Registration, Switchboard, & Patient Information (RSPI) Clerk is responsible for Patient Registration, Switchboard, Finance, and Health Record functions. The RSPI Clerk maintains the integrity of the health record through retrieving, preparing, scanning paper records to the Electronic Clinical Information System and auditing scanned records. The position responds to telephone requests for access and disclosure in accordance with department, zone and legislative requirements.

Interviewing and Registration of patients utilizing health care information system (Connect Care) to include the collection/verification of patient’s demographic information as well as validating insurance, financial information, and other necessary forms. The process includes reception, application of identification wristbands on patients, providing way finding, creating unique lifetime identifiers for non-residents of Alberta and other clerical duties to support the registration process.

Provides reception services, operating the switchboard and directing calls or taking messages as appropriate, opening and closing the office, way finding, greeting clients and families. Monitors security cameras if applicable and codes phones/alerts as required in the site. Provides information to internal and external care providers on request. Performs financial duties such as receiving payments on accounts, providing safekeeping, and where applicable assisting residents with trust accounts.

As an Administrative Support III, you will require advanced administrative or specialized skills and knowledge to support complex procedures, practices and initiatives within a department or program.

• Completion of Grade 12 or equivalent.

• Working knowledge of Microsoft Outlook, Word and Excel.
• Medical Terminology Certificate or equivalent (testing will be conducted).
• Fluent in written and spoken English language.
• Accurate and proficient keyboarding skills of a minimum of 40 wpm required (testing will be conducted).

• MOA, Unit Clerk Course or equivalent.
• Experience in Patient Registration, Financial Records, and/or Telecommunication.