Service Manager

Overview

Fountain Tire Edson is searching for a friendly, knowledgeable, and experienced
Service Manager
to manage the operations of the service department to drive productivity, quality assurance and to promote a high level of customer satisfaction.

What Does Fountain Tire Offer?

• Competitive wages based on experience: $75,000 to $80,000 + Incentive Bonus
• Comprehensive health, dental, and vision benefits along with a competitive RRSP matching program to help you plan for a successful retirement
• Regular day shift schedules
• Great discounts for you and your family on tires, parts, and mechanical services
• The opportunity for growth that includes the potential to enter our management training program and own your own Fountain Tire store!

As a Service Manager, your duties will include:

• Overseeing and managing mechanical and tire services
• Setting quality standards and maintaining the quality of all shop activities
• Creating work orders and arranging bookings and communicating them to the technicians
• Provide service quotes and receive customer authorization for work to be performed on vehicles, finalize sales, and complete customer follow up
• Recommend tire service, specialty tire service, wheel and mechanical service to customers
• Ensuring completion of shop maintenance and repair work
• Addressing customer complaints and inquiries in a courteous, professional manner
• Advising technicians of work that must be completed
• Ensuring technicians compliance with company standardsregardingquality, safety, and customer service
• Managing the morale in the shop by setting and demonstrating a strong business ethic for dealing with employees, suppliers and customers
• Maintaining the cleanliness of the shop

Our ideal candidate has/is:

• 5+ years
  of automotive industry experience
• Dedication to providing exceptional customer service
• Proven leadership ability, with a strong focus on operations and business processes
• Commercial vehicle inspection program and out of province inspection certifications
• High level of integrity and accountability
• Ability to develop and maintain effective relationships with team members and customers
• Strong communication, and interpersonal skills
• Continuously looking to learn and use new skills and the demonstrated ability to recognize opportunities for improvements
• Flexible, patient, and calm when working with tight schedules