Customer Service Representative

Now hiring for a Customer Service Representative
Location: Edwardsville, IL
Pay Rate: $20.25 per hour
Shift: 11:00 AM - 7:00 PM

Looking for Customer Service Representative jobs in Edwardsville where great communication makes a real difference? This opportunity lets you assist customers, solve problems, and build positive relationships while helping deliver outstanding service every day.

"Always keeping in touch. Even when I had a couple jobs to pick from they kept looking for interviews. To try and find something that best suits me" Staffmark Associate

• High school diploma or GED required
• Additional education in Logistics, Supply Chain, Business, or a related field is a plus
• Proficiency in Microsoft Office, including Outlook and Teams

• Minimum 2 years of experience in a Logistics Clerk, Logistics Coordinator, or Supply Chain role required
• Experience with SAP, WMS, or similar order management systems preferred
• Strong communication and customer service skills
• Ability to multitask and prioritize in a fast-paced environment
• Experience working with transportation providers, warehouses, and customers
• Strong problem-solving and conflict-resolution skills
• Self-motivated and able to work independently

• Schedule customer orders accurately and efficiently
• Enter and maintain customer orders and data within company systems
• Communicate with customers via phone and email regarding scheduling and order status
• Maintain customer databases and order records
• Manage assigned trailer pools and transportation schedules
• Coordinate deliveries with customers, warehouses, and carriers
• Maintain organized filing systems and shipping documentation
• Resolve scheduling conflicts and shipment issues
• Monitor delivery timelines and ensure customer requirements are met
• Provide outstanding customer service while supporting daily logistics operations

• Ability to work at a computer workstation for extended periods
• Frequent phone, email, and system-based communication
• Ability to manage multiple tasks and deadlines simultaneously
• Strong attention to detail and organizational skills

• Competitive Weekly Pay
• Comprehensive Benefits including medical, dental, and vision coverage.
• Life and Disability Insurance for added peace of mind.
• Optional 401(k) Plan to help you prepare for the future.
• Supportive Team Environment focused on professional growth and customer success.

The base pay range listed reflects what we reasonably expect to offer for this role. Actual pay may vary based on location, experience, and performance. Depending on the position, benefits may include medical, dental, and vision coverage; retirement and savings plans; paid holidays and time off; supplemental insurance; and additional wellness or incentive programs.

At Staffmark, we connect hardworking people with great companies, creating opportunities that make a lasting impact.

Staffmark is an equal opportunity employer. All applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other legally protected status. Staffmark offers reasonable accommodations for qualified individuals with disabilities; contact your local branch for inquiries. Staffmark is an E-Verify employer. See our Privacy Notice for Candidates and Employees/Contractors at  By applying, you consent to receive AI-generated and non-AI-generated calls, texts, or emails from Staffmark Group, its affiliates, and partners.

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