Automotive Service Advisor​/Writer Weekends Off | Edwardsville

Job Title

Automotive Service Advisor / Writer

306 Great Place Dr. Edwardsville IL 62025

As an Automotive Service Advisor/Writer with Christian Brothers Automotive, you are the trusted professional our guests rely on for assistance with their vehicles. Your role is crucial in building lasting relationships, as you are the face they see every time they invest in their vehicle.

Service Advisors guide our guests through the entire repair process, keeping them informed about the status of their vehicles and ensuring their satisfaction before they leave our facility.

• Greet every guest that enters our facility with hospitality and respect
• Build long-term relationships between the store, yourself and our guest
• Present the best solution to properly repair our guest vehicle in a way that is easy for them to understand
• Help manage the store’s workflow in an effective and efficient manner
• Consistently and effectively sell our services without jeopardizing honesty and integrity
• Maintain a positive attitude and team atmosphere at all times
• Communicate on the phone in a clear professional manner
• Directs, coordinates, and participates in performing customer service activities
• Shuttle guest as needed in CBA branded vehicle
• Ensure that all repairs are performed to proper specifications
• Work together as a team and assist other employees as needed
• Other duties as assigned

• Excellent communication skills:
  Must be able to communicate clearly and effectively with technicians, guests, and other team members to ensure that everyone is in sync
• Customer service skills:
  Must have strong customer service skills to answer customer inquiries, address concerns, and ensure that guests are satisfied with the work that is performed on their vehicles
• Strong organizational skills and problem-solving skills
• Proficient in Windows-based computer software and automotive store applications
• Willingness to be coached and attitude of humility
• Drive for success and a desire to grow
• A background in a Customer Service, Sales, or Project Management role would be successful in this position
• Previous experience in an Automotive Sales, Advisor/Writer, or Sales/Estimator position preferred
• Experience using Tekmetric
• Driving record acceptable to our current insurance carrier

• Being dependable and reliable for a position that is scheduled for Monday – Friday, 7am – 6pm
• Being on your feet the majority of the workday (standing, walking, coordinating parts, etc.)
• Occasionally lifting and carrying objects over 50 lbs.
• Keeping a brisk work pace in a high-volume environment

All of your information will be kept confidential according to EEO guidelines. Christian Brothers Automotive is an Equal Opportunity Employer. Christian Brothers Automotive locations practice "At-will" employment practices.