Head of Card Services

At Scott Credit Union, we truly value our employees. While our buildings convey the Scott Credit Union name that our members know to trust, it’s the faces inside that make it much more than a place of business. These faces represent the promise that we will help each member make the most of their money, in the simplest manner possible- all while getting to know members personally by name and not by a number.

Credit unions were built upon a “people helping people” philosophy. Not only do our employees help their members and fellow teammates, but they are also dedicated to helping the local communities that support us.

At Scott Credit Union, we encourage and incent our employees to volunteer in our local communities that so diligently support us. If you are an energetic, hard-working individual with a passion to help others, we encourage you to explore career opportunities with the Scott Credit Union team.

• Founded in 1943, Scott Credit Union is a full-service financial institution providing financial services for individuals and businesses, including free checking accounts with interest, ATMs, credit and debit cards, new and used vehicle loans, mortgage loans, unsecured lines of credit, savings products, online banking, free online bill paying and much more.
• Scott Credit Union, like all credit unions, is a not-for-profit financial cooperative that offers banking services. When someone opens an account with a credit union, they become a member and an owner.
• Conducting financial business with a credit union saves consumers money. Scott Credit Union offers similar products and services to what the conventional financial institutions have, but we do so with our members’ best interest in mind.
• Your experience with Scott Credit Union is about more than money, it’s about you getting the most value for your money and reaching your financial goals.

Head of Card Services

Edwardsville, IL (Hybrid)

Vice President of Consumer Lending

https://(Use the "Apply for this Job" box below)./

Scott Credit Union is seeking a hands-on, strategic Head of Card Services to lead and scale its debit and credit card portfolio during a pivotal period of growth and transformation. This role blends operational leadership, product strategy, and people development, with direct accountability for the performance, experience, and profitability of the card program.

With a current card portfolio of approximately $38 million and a clear ambition to grow to $100M+ over the next 3–5 years, this leader will play a central role in executing that growth—while ensuring operational excellence, regulatory compliance, and an outstanding member experience.

The role is well-suited for a payments or card leader who enjoys rolling up their sleeves, improving processes, partnering across the organization, and building scalable programs in a mission-driven environment.

In the first 6–12 months, the Card Services Manager will:

• Lead and oversee the conversion from Visa to Mastercard, targeted for completion in Fall 2026.
• Operationalize and enhance the existing card strategy, bringing new ideas to accelerate portfolio growth and top of-wallet usage.
• Launch and optimize an enhanced rewards program, along with new features such as tap-to-pay and card controls.
• Strengthen reporting, analytics, and vendor partnerships—particularly with FIS—to enable better decision-making and program management.
• Serve as the internal owner of card program performance, including revenue, risk, fraud mitigation, and member experience.
• Mentor and develop a small, high-performing Card Services team and ensure long-term leadership continuity.

• Own the end-to-end performance of debit and credit card products, including growth strategy, P&L oversight, and operational execution.
• Translate member needs and usage data into actionable product enhancements and marketing opportunities.
• Partner closely with Digital, Marketing, Risk, Consumer Lending, and HR to deliver cohesive card experiences.

• Lead day-to-day card operations, ensuring…