Client Operations Specialist

CAREERS AT SLAGLE FINANCIAL Client Operations Specialist JOIN OUR TEAM

DEPARTMENT:
Support Team

LOCATION:

Edwardsville, IL

Join a Team Dedicated to Delivering the Ultimate Client Experience

JOB DESCRIPTION

Do you have a passion for the financial services industry and a strong background in new business processing and client operations? Are you highly organized, detail-oriented, and committed to delivering exceptional service? If so, we invite you to join our growing team.

At Slagle Financial, we believe that putting clients first is at the heart of everything we do. As a Client Operations Specialist, you will play a critical role in ensuring a seamless client experience by supporting account openings, transfers, annuity and insurance applications, and ongoing operational processes. Your work will directly impact our clients’ financial futures while supporting our advisors and operations team.

We are seeking a positive, motivated professional who thrives in a fast-paced environment and takes pride in accuracy, efficiency, and follow-through.

KEY

SKILLS:

• Exceptional attention to detail and organizational skills
• Ability to manage multiple priorities and time-sensitive paperwork
• Strong problem-solving and critical-thinking abilities
• Excellent verbal and written communication skills
• Self-motivated with the ability to work independently
• Process-driven mindset with a commitment to accuracy
• Comfortable utilizing electronic signature platforms and digital workflows
• Strong follow-through and accountability
• Ability to build positive working relationships with advisors, clients, and business partners

RESPONSIBLITIES:

As a Client Operations Specialist, you will be responsible for ensuring all client accounts and new business are processed accurately, efficiently, and in good order while delivering an exceptional experience for both clients and advisors.

Responsibilities Include:

• Review, prepare, and process new account applications and related paperwork submitted by advisors
• Ensure all required forms, signatures, and supporting documentation are complete and accurate prior to submission
• Submit applications and account paperwork to the appropriate insurance carriers, custodians, broker-dealers, and investment companies
• Coordinate and monitor account transfers, rollovers, annuity transactions, and other new business activities
• Proactively follow up with carriers, custodians, transfer companies, and business partners to keep applications and transfers moving forward
• Research and resolve application issues, deficiencies, and outstanding requirements
• Maintain accurate records and document all activity within the firm’s CRM and operational systems
• Communicate account and application status updates to advisors, clients, and internal team members in a timely and professional manner
• Support client service requests and operational initiatives as needed
• Identify opportunities to improve workflows and enhance operational efficiency
• Collaborate with team members to ensure a consistent and exceptional client experience
• Perform additional duties and special projects as assigned

MINIMUM REQUIREMENTS:

• A client-first mindset and commitment to service excellence
• Strong sense of ownership and accountability
• Ability to work effectively in a collaborative team environment
• A positive attitude and desire to contribute to a strong team culture
• A passion for helping clients achieve financial confidence through exceptional service and operational excellence

Preferred Experience:

• Previous experience in a financial advisory, wealth management, insurance, or broker-dealer environment
• Experience processing annuity applications, transfers, and account servicing requests
• Working knowledge of tax-qualified and non-qualified accounts
• Experience with brokerage, advisory,…