Exception Item Processing Specialist III

Position Summary

The Exception Item Specialist provides a wide range of operational support and services for Retail, Commercial, Treasury Management, and Wealth clients. The organization is focused on continuous improvement on behalf of the firm, shareholders, and customers; with service excellence at the forefront, solutions and improvements are achieved through a structured business plan and execution model plus an engaged employee population that contributes to improvement ideas.

With minimal oversight, provide internal departments with appropriate payment channel/solution to meet client/business needs while mitigating associated risk.

• Understand loan policies to accurately make and process NSF decisions, process customer correspondence.
• Commercial cash FED ordering and monitoring of automated commercial deposits and cash vaults through Busey’s vendor partners.
• Research and process and check chargebacks as needed.
• Reconcile various General Ledger Accounts to meet defined SLA.
• Process foreign check collection on a manual cash letter.
• Image, entry correction and balancing of deposit items.
• Look up Bank of First Deposit for return items.
• Conduct complex research, resolve all requests timely, and process disposition of non-posted items accurately for DDA, SAV, and LN.
• Responsible for identifying fraudulent or forged items and notifying the Fraud Department of these items, providing necessary back up documentation, and assisting with investigations.
• Process charged-off account recoveries and refund requests.
• Provide back up support as needed
• Analyze work processes and create efficiencies
• Create processes to prevent fraud
• Prepare procedures and training plans
• Partner with other lines of service
• Responsible for managing, reporting and service level of assigned processes.
• Manage vendor relationships on assigned processes to ensure service levels are met and issues are reported and resolved timely.
• Represent department when department manager is not available, communicating as needed with Lines of Business and Management, working to collaborate on critical issues and solutions.

• Electronic funds transfer system automation capabilities and requirements to promote straight through processing. As well as laws, rules, and regulations applicable to NACHA and Regulation E
• Extensive understanding of bank accounting and ability to perform higher math functions is required
• Strong oral and written communication, organizational, and listening skills.
• MS Office tools including expert knowledge of MS Excel, MS PowerPoint.
• Jack Henry Xperience system (preferred)

• Interact effectively with others to establish and maintain smooth working relations. demonstrating excellent interpersonal relations
• Take more than normal care to mitigate rish and prevent loss to the Bank.
• Demonstrate critical thinking skills and problem-solving skills and ability to deliver results under urgent circumstances, when necessary, are a must
• Maintain confidentiality of customer and bank information
• Work independently and own customer issues start-to-finish
• Perform duties and make decisions under frequent time pressures
• Follow a defined process to prioritize resolution of open items and make suggestions to improve the process, as necessary
• Look beyond the obvious to resolve more difficult exception items.
• Maintain visual attention and mental concentration for extended periods of time

• Requires High School diploma, college degree preferred.
• Ability to document and communicate issues and processes both orally and in writing.
• Ability to research issues where there may not be precedents to assist in finding solutions.
• Requires 3 or more years banking experience in a…