Assistant Director of Operations - Financial Aid; CS

To build on a strong foundation of achievement and contribute to the realization of its ambitious institutional goals, Southern Illinois University Edwardsville (SIUE) invites applications for the position of Assistant Director of Operations
- Financial Aid (CS27-073). As a premier metropolitan university, SIUE is committed to advancing social and economic mobility while shaping the workforce of the future. Grounded in a comprehensive, broad-based education and enriched by hands‑on research opportunities, SIUE equips its students with the knowledge and skills needed to succeed in a global marketplace and positively impact their communities.

Employing more than 2,400 faculty and staff members, SIUE is one of the largest employers in the Metropolitan St. Louis area. A study by SIUE School of Business faculty shows the University has a $1.3 billion annual economic impact on the region. Each year, the University's presence generates almost 9,000 additional jobs and more than $250 million in labor income for the area.

• Oversees unit reconciliation process and procedures.
• Develops and implements system to reconcile financial aid disbursement and corresponding reporting requirements.
• Ensures financial aid disbursements, adjustments, and account balances have been processed accurately and in accordance with state regulations.
• Assist with federal, state, and institutional annual and ad hoc reporting, audits, and compliance activities.
• Resolves discrepancies between financial aid cash management and disbursement records, institutional systems, and external reporting systems.
• Oversees and supervises communication hub operations and assigned staff.
• Provides guidance and training to communication hub staff.
• Determines work assignments and reviews work product to ensure efficient and accurate customer service is provided.
• Ensures staff are up‑to‑date on financial aid issues, processes, and procedures to better assist clients utilizing the hub.
• Oversees workflow coordination.
• Reviews existing operations for workflow inefficiencies.
• Works with Associate Director to identify opportunities to improve efficiency, accuracy, and customer service within the communication hub and Financial Aid as a whole.
• Assists junior level staff communicating with students, parents, and university departments regarding complex and unusual financial aid reconciliation or disbursement cases.

FLSA:
Exempt

• Bachelor’s degree in business, communications, humanities, social sciences, or a closely related field to the position.
• One (1) year (12 months) of professional experience working in student services, financial aid/loans or a closely related field within higher education or a related agency.

Master’s Degree in an area consistent with the duties of the position may be substituted for one (1) year (12 months) of work experience.

• Knowledge of accounting procedures, fiscal controls, and financial management principles, practices, and methods.
• Skill in managing time, organizing and prioritizing work assignments, and responding quickly and effectively to changing priorities and challenges.
• Skill in providing effective customer service and communicating clearly and professionally, both orally and in writing.
• Ability to resolve difficult or complex situations and to conceptualize, organize, analyze, and interpret data, policies, rules, and regulations.
• Ability to manage, supervise, and motivate others in the effective and timely completion of assigned duties and responsibilities.
• Ability to work effectively in a fast‑paced and sometimes stressful environment while maintaining accuracy, professionalism, and…