Senior Organizational Change Management Specialist

Senior Organizational Change Management Specialist Why WWT?

At World Wide Technology, we work together to make a new world happen. Our important work benefits our clients and partners as much as it does our people and communities across the globe. WWT is dedicated to achieving its mission of creating a profitable growth company that is also a Great Place to Work for All. We achieve this through our world‑class culture, generous benefits and by delivering cutting‑edge technology solutions for our clients.

Founded in 1990, WWT is a global technology solutions provider leading the AI and Digital Revolution. WWT combines the power of strategy, execution and partnership to accelerate digital transformational outcomes for organizations around the globe. Through its Advanced Technology Center, a collaborative ecosystem of the world’s most advanced hardware and software solutions, WWT helps clients and partners conceptualize, test and validate innovative technology solutions for the best business outcomes and then deploys them at scale through its global warehousing, distribution and integration capabilities.

With over 12,000 employees across WWT and Softchoice and more than 60 locations around the world, WWT’s culture, built on a set of core values and established leadership philosophies, has been recognized 14 years in a row by Fortune and Great Place to Work® for its unique blend of determination, innovation and creating a great place to work for all.

Want to work with highly motivated individuals on high‑performance teams? Join WWT today!

The Organizational Change Management Specialist will support the execution of change adoption strategies and activities for digital transformation initiatives across the supply chain organization.

Reporting to the Sr Director of Digital Transformation or Manager of Organizational Change Management, this role will focus on implementing established change management practices to help stakeholder groups successfully transition through system implementations and process changes to help people change how they work to enable standardization, automation, and operational efficiency across logistics, order operations, and production operations.

This position requires a detail‑oriented practitioner with strong communication and training skills who can execute OCM plans, engage directly with impacted employees, and ensure transformation initiatives achieve adoption goals through effective stakeholder engagement and support.

• Partner with project teams, IT, business process resources, and operations managers, to align change activities with project milestones and ensure change readiness is integrated into implementation planning.
• Conduct stakeholder analysis and impact assessments to identify affected groups, understand their concerns and needs, and tailor change interventions to support successful transitions through awareness, desire, knowledge, ability, and reinforcement phases.
• Develop and deliver targeted communication materials including emails, newsletters, talking points, FAQs, intranet content, and presentations that keep stakeholders informed, engaged, and prepared for upcoming changes.
• Design and facilitate training programs, workshops, and hands‑on sessions that build user proficiency with new systems, processes, and ways of working, ensuring employees have the knowledge and skills needed to perform effectively at project launch and beyond.
• Support organizational readiness assessments by gathering data through surveys, interviews, and observations, analyzing findings, and contributing to the development of mitigation plans for identified gaps and barriers.
• Coordinate with leaders, super users, and functional team champions to establish grassroots support networks that provide peer‑to‑peer assistance and reinforce change messaging within operational teams.
• Track and monitor change management metrics including communication reach, training completion rates, stakeholder readiness scores, and adoption indicators, reporting progress and risks to project leadership.
• Document lessons learned, best practices, and improvement recommendations to…