Senior Order Manager

** Senior Order Manager*
* ** Why WWT?*
* At World Wide Technology, we work together to make a new world happen. Our important work benefits our clients and partners as much as it does our people and communities across the globe. WWT is dedicated to achieving its mission of creating a profitable growth company that is also a Great Place to Work for All. We achieve this through our world-class culture, generous benefits and by delivering cutting-edge technology solutions for our clients.

Founded in 1990, WWT is a global technology solutions provider leading the AI and Digital Revolution. WWT combines the power of strategy, execution and partnership to accelerate digital transformational outcomes for organizations around the globe. Through its Advanced Technology Center, a collaborative ecosystem of the world's most advanced hardware and software solutions, WWT helps clients and partners conceptualize, test and validate innovative technology solutions for the best business outcomes and then deploys them at scale through its global warehousing, distribution and integration capabilities.

With over 12,000 employees across WWT and Softchoice and more than 60 locations around the world, WWT's culture, built on a set of core values and established leadership philosophies, has been recognized 14 years in a row by Fortune and Great Place to Work® for its unique blend of determination, innovation and creating a great place to work for all.

Want to work with highly motivated individuals on high-performance teams? Join WWT today!

** Brief Overview*
* A Senior Order Manager is responsible for owning and managing all aspects of the lifecycle of customer orders from creation to product delivery. This role requires an advanced working knowledge of supply chain and programmatic processes, an understanding of key internal systems, the ability to analyze data, troubleshoot and resolve complex issues, and the ability to influence and direct cross-functional teams and activities that ensure the successful and timely delivery of orders.

Senior Order Managers also apply a continuous improvement mindset to make recommendations on process and/or system enhancements, as well as, take an active role in the implementation. Senior Order Managers also ensure best practices are followed within the organization and during new program onboarding. Senior Order Managers take a lead role in building and maintaining high-performance relationships with customers and all supporting teams resulting in the achievement of customer SLA's and outcomes.

Senior Order Managers are required to take a proactive, detailed, and timely approach to communication and help identify and mitigate risk early to prevent customer-impacting issues.

** Job Responsibilities** :

+ Owns the entire lifecycle of a WWT Order from creation to final product delivery to the customer, which includes transactional inputs. This level of order management requires deep system and supply chain knowledge, as well as the ownership of strategically troubleshooting and resolving complex order related issues

+ Acting as the key point of contact and liaison to the customer and operations; ultimately accountable for customer delight.

+ Creating and maintaining accurate order-related data/information in WWT's ERP systems.

+ Taking a self-driven approach to proactively identify and solve problems to mitigate risk and develop contingency plans both individually and through their team(s).

+ Leading cross-functional accountability throughout WWT Supply Chain

+ Creating and consuming reports/data to direct daily tasks that drive execution and ensure customer requirements, KPI's, and contractual agreements are satisfied.

+ Leading direct customer interaction to provide updates, data-driven insights, and communicate risks

+ Drive a continuous improvement mindset to enhance current processes and achieve operational excellence.

+ Responsible for the successful onboarding of new customers to ensure customer delight, and operational effectiveness.

+ Leading the training and skills development of other employees within the team

+ Overseeing cross-functional issues and ensuring all functions within the organization are performing to program expectations.

** Qualifications*
* + Bachelor's Degree Business, Supply Chain Management or related field required.

+ 3+ years' progressive experience in supply chain management, preferably in a complex manufacturing environment.

+ 3+ years in customer facing experience.

+ Previous experience with an ERP or MRP system (i.e., Oracle, SAP, etc.)

+ Previous experience using Excel

** Knowledge, Skills, and Abilities*
* + Enjoys tackling new challenges and seizing the opportunity to deliver results through hard work

+ Efficiently and effectively communicates information to promote collaboration and HPT (High Performing Team)

+ Able to convey ideas clearly and succinctly through written communication

+ Persistent and determined in the face of adversity

+ Effectively manages their time to deliver work…