Associate Warehouse Technology Analyst

** Why WWT?*
* At World Wide Technology, we work together to make a new world happen. Our important work benefits our clients and partners as much as it does our people and communities across the globe. WWT is dedicated to achieving its mission of creating a profitable growth company that is also a Great Place to Work for All. We achieve this through our world-class culture, generous benefits and by delivering cutting-edge technology solutions for our clients.

Founded in 1990, WWT is a global technology solutions provider leading the AI and Digital Revolution. WWT combines the power of strategy, execution and partnership to accelerate digital transformational outcomes for organizations around the globe. Through its Advanced Technology Center, a collaborative ecosystem of the world's most advanced hardware and software solutions, WWT helps clients and partners conceptualize, test and validate innovative technology solutions for the best business outcomes and then deploys them at scale through its global warehousing, distribution and integration capabilities.

With over 14,000 employees across WWT and Softchoice and more than 60 locations around the world, WWT's culture, built on a set of core values and established leadership philosophies, has been recognized 15 years in a row by Fortune and Great Place to Work® for its unique blend of determination, innovation and creating a great place to work for all.

Want to work with highly motivated individuals on high-performance teams? Join WWT today!

Support of all end user-facing IT warehouse equipment (i.e., handheld devices, label printers, time clocks, etc.), in addition to LCM of all printers.  Partners with end users to develop innovative solutions regarding new technologies to support the various business sectors, including deployment, break/fix and regular maintenance.

+ Experience using Zebra handheld devices (e.g., barcode scanning, inventory movement, warehouse or operational workflows)

+ Assist with business-critical break/fix of all warehouse technology (i.e., printers, handhelds, etc.)

+ Accurately document interactions, incidents, requests, and problems

+ Analyze customer-specific needs/issues; assist in deploying solutions.

+ IT warehouse asset management (i.e., inventory, deployment, tracking, disposal, etc.)

+ Life cycle management for new hardware models, upgrades, etc.

+ Create a positive customer support experience and build strong relationships through problem understanding, ensuring timely resolution or escalation, communicating promptly on progress, and handling customers with a professional attitude.

+ Document resolutions and update self-help and knowledge bases

+ Grow general knowledge of specific products, increasing ability to resolve requests on first contact.

+ Understanding of service level agreements (SLAs) for the customer

+ Manage warehouse IT equipment via Zebra Printer Profile Manager Enterprise (PPME) and Workspace One

+ High school/GED, preferred associate degree.

+ A combination of education, training and experience may be considered in lieu of a degree.

+ A minimum of 1-year progressive experience in a related field

+ Experience in a general warehouse/logistics technology environment preferred, specifically in troubleshooting warehouse hardware.

+ Experience in a customer-facing and customer-focused role is preferred.

+ General understanding of warehouse processes, networking concepts, and Microsoft/Android OS platform

+ General knowledge/experience with thermal label printing

+ General knowledge regarding troubleshooting/repairs/maintenance of label and paper printers (Zebra and HP model)

+ Familiarity with barcode technology and scanners (Zebra model)

+ Familiarity with DNS (iPam configured)

+ Familiarity with MS Office applications

+ Adherence to WWT's Core Values, Mission, and Vision

+ Ability to organize and prioritize work in a fast-paced, changing environment.

+ Strong work ethic and ability to self-motivate.

+ Ability to lift 25-50 pounds regularly.

+ Ability to work on-site and travel between our Edwardsville (IL) and Maryland Heights (MO) facilities, as needed.

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