Client Support Specialist ; CS

Client Support Specialist I (CS27-050)

Salary $40,662.00 - $49,221.00 Annually

Location Edwardsville, IL

Job Type Full Time

Job Number 01468

Organization Information Technology Srvcs

Opening Date 09/03/2026

Closing Date 9/17/2026 11:59 PM Central

FLSA Non-Exempt

Client Support Specialist I (CS27-050)

To build on a strong foundation of achievement and contribute to the realization of its ambitious institutional goals, Southern Illinois University Edwardsville (SIUE) invites applications for the position of Client Support Specialist I (CS27-050). As a premier metropolitan university, SIUE is committed to advancing social and economic mobility while shaping the workforce of the future. Grounded in a comprehensive, broad-based education and enriched by hands‑on research opportunities, SIUE equips its students with the knowledge and skills needed to succeed in a global marketplace and positively impact their communities.

Employing more than 2,400 faculty and staff members, SIUE is one of the largest employers in the Metropolitan St. Louis area. A study by SIUE School of Business faculty shows the University has a $1.3 billion annual economic impact on the region. Each year, the University's presence generates almost 9,000 additional jobs and more than $250 million in labor income for the area.

• Under administrative direction of the Associate Director of ITS, Academic and Client Support Services, Client Relations and Support, this position provides direct support for computer solutions to customer service needs, including the installation, configuration, maintenance, and troubleshooting of computer hardware, software, and related technologies. This includes providing hardware, software, and networking support and training across offices, classrooms, labs, and collaboration spaces to ensure reliable and effective use of technology for faculty, staff, and students.
• This position also works as part of the team that refreshes leased computers on campus during the lease cycle.
• The position maintains ownership of assigned service requests within a designated support area, ensuring issues are progressed to resolution while coordinating with and seeking guidance from senior technical staff as needed within established procedures.
• This position participates as part of the ITS Client Relations and Support team in a structured support model that includes periodic assignment to structured remote support activities, performing troubleshooting within scope using remote support tools to resolve service requests and improve service responsiveness.
• The position contributes to a customer‑focused service environment by delivering timely and effective solutions while maintaining awareness of approved technologies, including AI‑assisted tools, and applying them appropriately in alignment with university policies, security standards, and regulatory requirements.

FLSA Non-Exempt

1. High school diploma or equivalent.
2. Any one or any combination totaling one (1) year (12 months) from the following categories:
A. College coursework which includes Information Technology (IT), IT Management, Programming, IT systems, or a closely related discipline, as measured by the following conversion table or its proportional equivalent:
30 semester hours equals one (1) year (12 months)
Associates Degree (60 semester hours) equals eighteen months (18 months)
90 semester hours equals two (2) years (24 months)
Bachelors Degree (120 semester hours) equals three (3) years (36 months)
B. Work experience in IT-related functions such as hardware/software support, programming, network design, network engineering, IT systems integration, or closely related field.
AND
Years can be concurrent.
1) 1+ years installing, upgrading, and troubleshooting computer hardware and software;
2) 1+ years demonstrable knowledge of scripting languages OR programming, and programming theory and practice;
3) 1+ years troubleshooting computer networking technology, servers, services, and related protocols such as TCP/IP, Bluetooth, IEEE 802.11;
4) 1+ years installing, maintaining, administering, and trouble shooting multiple operating system platforms such as DOS, MS-Windows, Apple Mac OS, iOS, Android, UNIX, etc.;
5) 1+ years large scale imaging experience;
6) 1+ years maintaining systems in an Active Directory environment;

Illinois Residency Requirement : Pursuant to the State Universities Civil Service System, out-of-state candidates must establish Illinois residency within 180 calendar days of the start date for this position.

Illinois residency requires proof of a valid Illinois Drivers License or state of Illinois . Failure to produce the required documentation within 180 calendar days is grounds for immediate separation.

Veterans who qualify for preference must provide proof of eligibility within ten (10) working days of submitting an application. The required proof of eligibility includes, at a minimum, a copy of the…