Organizational Change Management Lead

Why WWT?

At World Wide Technology, we work together to make a new world happen. Our important work benefits our clients and partners as much as it does our people and communities across the globe. WWT is dedicated to achieving its mission of creating a profitable growth company that is also a Great Place to Work for All. We achieve this through our world‑class culture, generous benefits and by delivering cutting‑edge technology solutions for our clients.

Founded in 1990, WWT is a global technology solutions provider leading the AI and Digital Revolution. WWT combines the power of strategy, execution and partnership to accelerate digital transformational outcomes for organizations around the globe. Through its Advanced Technology Center, a collaborative ecosystem of the world’s most advanced hardware and software solutions, WWT helps clients and partners conceptualize, test and validate innovative technology solutions for the best business outcomes and then deploys them at scale through its global warehousing, distribution and integration capabilities.

With over 12,000 employees across WWT and Softchoice and more than 60 locations around the world, WWT’s culture, built on a set of core values and established leadership philosophies, has been recognized 14 years in a row by Fortune and Great Place to Work® for its unique blend of determination, innovation and creating a great place to work for all.

Want to work with highly motivated individuals on high‑performance teams? Join WWT today!

The Organizational Change Management Lead will lead the development and execution of comprehensive change management strategies to support digital transformation initiatives across the supply chain organization. Reporting to the Senior Director of Digital Transformation or Manager of Organizational Change Management, this role will drive the successful adoption of new systems and processes, helping end users change how they work to enable standardization, automation, and operational efficiency across logistics, order operations, and production operations.

This position requires a strategic thinker with deep expertise in change management methodologies who can influence stakeholders at all levels, oversee change management resources, and ensure transformation initiatives deliver sustained business value through effective people‑centered change.

• Develop and implement cross‑functional change management strategies and roadmaps that align with digital transformation objectives and supply chain optimization goals, ensuring seamless integration across logistics, order operations, and production operations functions.
• Lead organizational change impact assessments to identify stakeholder groups, analyze the degree of change, and determine appropriate change management interventions required for successful technology implementations and process improvements.
• Design and oversee the execution of comprehensive stakeholder engagement plans, including communication strategies, training programs, and adoption measurement frameworks that drive awareness, understanding, and commitment to change initiatives.
• Establish and manage change management governance structures, including change networks, sponsor coalitions, and change agent communities, to build organizational change capability and ensure consistent application of change methodologies.
• Partner with project management, IT, Enterprise Excellence, and operations leadership, to integrate change management activities into project plans, ensuring change readiness is a key success criterion for all supply chain transformation initiatives.
• Conduct organizational readiness assessments and develop mitigation strategies to address resistance, capability gaps, and cultural barriers that may impede successful adoption of new systems and standardized processes.
• Lead, mentor, and provide oversight to change management practitioners and resources deployed across multiple concurrent transformation initiatives, ensuring quality, consistency, and adherence to best practices.
• Design and implement change management metrics, dashboards, and reporting…