Engineering Manager - 1st shift - NAIC2

Engineering Manager -- 1st Shift -- NAIC2 Why WWT?

World Wide Technology (WWT) strives to make a new world happen. WWT's work benefits clients and partners as much as it does its people and community across the globe.

Founded in 1990, WWT brings together strategy, deep technical expertise and world-class partnerships to help public and private sector organizations design, build and scale intelligent AI, digital, cybersecurity, cloud and infrastructure solutions. Through its Advanced Technology Center (ATC)—a collaborative ecosystem featuring state-of-the-art hardware and software—WWT enables clients and partners to conceptualize, test and validate innovative technology and then deploy solutions at scale using its global integration and distribution capabilities.

With more than 14,000 team members and over 60 locations globally, WWT's culture—grounded in core values and leadership philosophies—has been recognized by Fortune® and Great Place to Work for its commitment to innovation, trust and creating a great place to work for all. WWT provides products and services to large enterprise, global service provider and public sector clients in up to 130 countries across six continents.

Softchoice, a World Wide Technology company, supports commercial and SMB markets in the U.S. and Canada.

Want to work with highly motivated individuals on high-performance teams? Join WWT today!

WWT's Integration Technology Center teams work in a climate-controlled production environment with advanced networking, secure remote access, and certified procedures specifically designed for staging, kitting, and configuring the latest advanced technology solutions. The team consists of certified engineers with logistical and technical expertise to help reduce the risk, cost, and complexity of IT deployments.

Work with internal partners and customers to provide qualified staff for our Integration Technology Center services engagements. Additionally, the manager will be responsible for developing a strategy and plan to handle future growth in the various technical verticals through resource capacity planning, training, and process improvement. The successful manager will also provide leadership, mentorship, and guidance to the engineers as they execute their assigned engagements.

Makes recommendations on process and/or system enhancements and propagates a continuous improvement culture across the team. Responsibilities include leading, developing, planning, and directing staff in support of department goals and objectives.

• A working manager who leads a team of various leaders and Engineering professionals
• Monitors, measures, and communicates KPI and Cost Center financial performance and uses this detail to standardize, improve or change the process to deliver operational excellence
• Accountable for professional and personal development of direct reports to continue growth and responsible for identification and development of future leaders of the organization
• Maintain compliance with safety and quality requirements.
• Manages performance and behavior of direct reports through effective 1:1 meetings, coaching and mentorship
• Participates in recruitment and selection activities including role modeling through hiring decisions and processes
• Control costs through the productivity of personnel, efficient utilization of lab area, and purchases.
• Scale labor & meet production demands through effective scheduling & assignment of employees.
• Develops and maintains the ongoing collaborative relationship with the customer, team, and all operational organizations
• Promotes the World Wide Technology Integrated Management and Leadership tools and concepts
• Reviewing operational reports to identify trends and ensure operations are running smoothly
• Services internal and external customer escalation issues, providing proactive solutions/mitigation action plans
• Demonstrates excellent time-management skills and the ability to work independently while using departmental resources, policies, and procedures
• Implement communications strategy across their respective department.